MrFluffyFriend™Reviews of mrfluffyfriend.com

I ordered this pet bed on Dec 6,2024 and today is Dec 20 and I still have not seen the product. The tracking number info they gave me continually shows the same status with only the date changing. I have inquired at least 3 times to their customer service with no response back. I suspect this bed is coming from China. If it doesn’t arrive today I’m cancelling my order and getting my bank to credit my account back. If the product ever does come I’ll refuse it. This company is terrible to do business with.

They said get a bed as good as your own for your dog, support for your dog, anxiety relieving bed. $140 later I have a bed that has so little stuffing in the bottom that that my doberman won't use it as it's like lying on the floor for her. I asked for my money back as it was useless for my girl. It was 15% back or return it at my expense. I got the 15% which I will use to get more stuffing for the bottom. Do not get this bed if you want support for your pet, unless you are going to put more stuffing in it like myself.

Update: Finally received the bed! (Took several weeks to get here) It's smaller than I would have liked, even though I ordered according to guidelines. The bottom doesn't have much cushion, so I just placed it on top of the old dog bed. Our dog really likes the comfort and feel, but we're having a problem with her pulling out/chewing the fur. We'll wait and see how this goes.

Ordered my fluffy bed December 3rd. Everytime I check the status it updates the date and still shows that it arrived in Woolridge Illinois. That's not an update. It has never moved. I was told to be patient that it can take up to 15 days to arrive. Well we are past that and still hasn't left Its original destination. No phone number to call, no person to talk to. Just a be patient email. I was patient for 10 days before I emailed customer support. This is insane. Looking like I'll have to go for getting my money back. Sad customer service is dead now a days.

Don’t know about the product never received my order and there customer service doesn’t seem to care received no help for trying to find out why. I would recommend chewy they have great products and you receive your order in a timely fashion

My dog really enjoys her Mr. Fluffy bed. After opening the bed, she curled right up in it, without any human prompting. It's provided her a space of her own in the family room, freeing up our couches. Initial issue with the package getting lost, but Mr. Fluffy's customer service actually contacted me about the problem and offered to send out a replacement or refund the purchase. The replacement took a while to arrive, but it was worth the wait.

Worst customer service 👎

I ordered this on Nov 29th. I have bee tracking it several times a week. They did not say it would be delayed. Trustpilot told me to give the product a few more days to show transport. It's been 4 extra days and No movement or response from company. It'll be 3 weeks tomorrow since it was ordered. I will Never order from this company again. It looks like it is Not in USA.