MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ reviews

11,886 approved reviews, newest moderated first

Dawn B.
Dec 21, 2024
I still haven't received the item
I still haven't received the item. My tracking shows that USPS still waiting over 2 weeks later. When I enquired about the stalled status of my order I was assured my order is fine and given another tracking link so I can watch it do nothing. Now no response from emails. I am about to stop my payment.
Response from MrFluffyFriend™Jan 3, 2025
We deeply apologize for the delay and for the lack of updates regarding your order, Dawn. We understand how frustrating it is to see no progress with your tracking. Please rest assured we’re already working with our shipping partner to get this resolved. If your package hasn't arrived yet, we will continue to push for a quick resolution.
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Dana D.
Dec 21, 2024
Have not received product yet??
Have not received product yet??
Response from MrFluffyFriend™Jan 3, 2025
We're truly sorry to hear that you haven't received your order yet, Dana. We understand how frustrating this must be, especially during this busy season. Please rest assured, we're already working with our shipping partner to resolve this and will continue to monitor the situation. If your package hasn't arrived yet, we'll do everything we can to ensure it reaches you as quickly as possible. We appreciate your patience!
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CL
Dec 21, 2024
NO delivery
Was told 7-15 day delivery. It’s been 20 days and NO communication about whether bed has been shipped… no tracking info. POOR COMMUNICATION!!! Better get a refund…..
Response from MrFluffyFriend™Jan 3, 2025
Hey CL, We're really sorry for the hold-up and the poor communication you've had to deal with. Our customer support team has been receiving a lot of emails but are working hard to catch up. We totally get it - waiting for something you've paid for is annoying, especially when it's been a while. We're working hard with the people who handle the shipping to sort this out as quickly as we can. If your bed still hasn't arrived, we're on it and we'll keep pushing until it's with you. Thanks for bearing with us.
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Theressa G.
Dec 21, 2024
Never received order sometime in…
Never received order sometime in November ordered
Response from MrFluffyFriend™Jan 3, 2025
Oh no, Theressa, we're so sorry for the inconvenience and the slowness. We get that it's really annoying when you don't get what you're waiting for. We're in touch with our shipping buddies to sort this out as soon as we can. If your package hasn't turned up yet, just know we're all over it and won't stop until it does. Thanks for hanging in there!
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marsha D.
Dec 21, 2024
Ordered a bed on Dec
Ordered a bed on Dec. 7th. Still haven't received it 14 days later and not able to assist beyond giving me tracking information?
Response from MrFluffyFriend™Jan 3, 2025
We're really sorry for the wait and the poor service so far, Marsha. Believe us, we know it's a bummer not to get your stuff when you expect it. If it's still not delivered by now, we're all over it with our shipping pals, trying to fix this mess and get your order to you as soon as humanly possible. Thanks for being so patient.
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Julie J.
Dec 21, 2024
Unhappy customer
UPDATE 1/4/25: I did receive my bed yesterday. I do understand that it was through the holiday season and shipping I'm sure took longer but with that being said, this company should have a way of tracking shipments and notify you with same. When all you see for weeks and weeks is that your package is waiting pickup in the exact location, one would get suspicious. The bed is here and I'm extremely disappointed in it. Yes it is fluffy but no cushioning on the bottom and very thin. I would not order again. I ordered over 2 weeks ago. The only shipping notifications received show that my order has been sitting in New Jersey since 12/19 with one of the notifications coming on 12/18. I sent a message to customer service and the only response i received was your typical due to the holidays...with no knowledge that it wasn't even the 19th yet. I'm going to give them another week but if there is still no chance in status, I will contact my credit card company and report it as fraud.
Response from MrFluffyFriend™Jan 3, 2025
Julie, we're so sorry for the delays and the radio silence. Our customer support folks have been receiving a lot of emails and are working hard to catch up. We know it's super annoying when your order takes forever, especially when the holidays are making everything crazy. We're working hand in hand with our shipping team to get your package to you asap. If it hasn't shown up yet, rest assured we're on it like white on rice. Thanks for sticking with us.
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ireland
Dec 21, 2024
I haven't received the bed I ordered; therefore, I can't give any review. Vert frustrated customer. It may be too soon to complain
I have no bed, therefore; i can't review a product i never received
Response from MrFluffyFriend™Jan 3, 2025
Hi Ireland, We're really sorry for the delivery delay. We know it's not fun to be waiting and wondering where it is. If you still haven't received your order by now, our customer support team will look into it, and they're ready to help you track down your order and get it to you as quickly as possible. We're so sorry for the wait and we're doing our best to sort it out.
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marie H.
Dec 21, 2024
Customer service and speed of response…
Customer service and speed of response was very good - but I fear this is possibly because they receive a lot of queries re status of orders. My 4-7 day delivery took a month. The bed does not look as 'sturdy' as on the website but the colour and size is accurate. Am glad there was a Black Friday price offer as I would not have liked to pay the stated RRP price for what I received. UPDATE I received a nice acknowledgement to this review, which finished with hoping the bed was a nice addition for my son's place. It's a dog bed, for a dog - I do not have a son. I rest my case!
Response from MrFluffyFriend™Jan 3, 2025
We're really sorry to hear about the delay, Marie, and that the bed wasn't exactly what you were expecting in terms of quality. We totally get that it's important to showcase products accurately. Your feedback is super valuable to us, and we'll definitely be working on making things better for the future. Thanks for letting us know, and we hope the bed still turns out to be a nice addition to your son's place.
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