MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ reviews

11,886 approved reviews, newest moderated first

keith
Jan 17, 2025
do not purchase anything from here as…
do not purchase anything from here as bed came damaged with my dog nearly choking on small bits of fluff, emailed 4 times with no reply, so i implemented a chargeback on my card from bank
Response from MrFluffyFriend™Jan 17, 2025
Hey Keith, We’re truly sorry to hear about the experience you’ve had, and we completely understand your frustration. It’s concerning to hear that your dog’s safety was at risk due to the damaged bed, and we sincerely apologize for any distress caused. Due to an influx of inquiries, we're catching up on emails as quickly as possible, and it seems like you’re already in touch with one of our team members. To ensure we resolve this issue for you, we suggest that you send another email to [email protected] so we can further assist you. Again, we are so sorry for the inconvenience, and we truly appreciate your patience as we work to resolve this. Your feedback is valuable, and we’re here to ensure your concerns are addressed.
Report
Country C.
Jan 16, 2025
Mr. Fluffy dog bed
The only downside so far was the long wait time for the "pet bed". I placed the order a couple of weeks before Christmas but was not received until a few weeks afterward. Having said that once received my dog likes her new bed a lot. I also was satisfied with the customer support who was accessible and answered all my questions promptly. The quality looks good so I'm hoping it handles the wear and tear for a long time. I would recommend this pet product.
Response from MrFluffyFriend™Jan 17, 2025
Dear Country Chris, Thank you so much for your thoughtful review! We truly appreciate your patience during the delivery process, and we’re so glad to hear that your dog is enjoying her new bed. It's great to know that you’re satisfied with the quality and our customer service. We hope the bed continues to provide your pup with comfort for a long time! Thanks again for choosing us, and we hope to serve you in the future!
Report
Melissa S.
Jan 16, 2025
Not as advertised
Not as advertised: very flat (not fluffy at all), horrible chemical like material, red color is not as advertised, shipped horribly and took forever to ship as well.
Response from MrFluffyFriend™Jan 17, 2025
We’re truly sorry to hear that your experience didn’t meet expectations, Melissa. It must be frustrating to receive a product that wasn’t as advertised, and we completely understand your disappointment. The issues you mentioned, such as the flatness of the bed, the material, and the color discrepancy, are certainly not what we want our customers to experience. Rest assured, one of our team members is already working on your case and will be in touch with you shortly to address your concerns and find a resolution. We’re committed to ensuring that you are completely satisfied, and we truly appreciate your patience as we work to make things right.
Report
Campara
Jan 16, 2025
A total scam - worst beds and bad customer service.
WORST BED AND WORST CUSTOMER SERVICE - this is a scam. It's a bad and flimsy bed. It is small so even an Extra Large isn't enough for your golden retriever sized dog. They don't tell you this, but if you don't like it, you have to mail it back to China at your own cost. It's not worth sending back but hey, they'll offer you 15% of your money back and you can keep the tattered bed. If you complain enough, they will offer you 25%. Don't bother with this bed - you'll get a cheaper, more durable, and beautiful bed from Costco and it'll last you for years. I have 3 dogs and I got one for each - 2 golden retrievers and 1 labrador. They keep pushing down the bad reviews with made-up positive reviews by the way. Like I said - a total scam.
Response from MrFluffyFriend™Jan 17, 2025
Dear Campara, We’re genuinely sorry to hear about your experience and can completely understand your frustration. It’s upsetting to hear that the bed didn’t meet the needs of your dogs, especially when it didn’t match the size or quality you were expecting. We truly regret any inconvenience this has caused, and we absolutely want to make things right for you. It seems like you’re already in touch with one of our team members, but we’re unable to locate your order details based on your review. To ensure we resolve this for you in the best possible way, kindly reach out again at [email protected] and we’ll do everything we can to find a solution that works for you. We really appreciate your feedback, and we’re here to help ensure your satisfaction.
Report
Melanie M.
Jan 15, 2025
I order a dog bed on the 10th December…
I order a dog bed on the 10th December and still haven't recieved it on the 15th January. The item is showing as dispatched but has never been received by the Royal Mail and is now showing as expired on the tracker. I have contacted Mr Fluffy customer service via the info@mrfluffyfriend and have recieved the odd holding email here and there but am basically being ignored. I may as well of burnt the £50 I paid for the bed. Which was a Christmas present. Very disappointed. Do not buy from them as they are quick to take your money but you won't recieve your goods and will just be ignored.
Response from MrFluffyFriend™Jan 17, 2025
Hello Melanie, We are incredibly sorry to hear about the delay with your order, and we completely understand your frustration. It’s disappointing to experience this, especially when the bed was intended as a Christmas gift. We sincerely apologize for any inconvenience this has caused. Please rest assured that one of our team members is already working closely with our local courier service to gather more information on the status of your order. We understand how important it is for you to receive your purchase, and we’re actively following up to ensure this is resolved as quickly as possible. Our team will reach out to you as soon as we have an update. We truly appreciate your continued patience and understanding during this time, and we’re committed to making this right for you.
Report
Gary
Jan 15, 2025
The bed comes straight from China
The bed smells like it comes straight from China. I have received enough shipments from China to recognize the smell and packaging. It appears they order the bed from China. They sliped a plastic envelope over the Chinese packaging and shiped it out. 5 weeks for a package from Chicago. Little trick they use as a decoy is to buy a shipping label from the postoffice then just let it sit for 3 weeks. As for the bed, first off, it is off gassing the most terrible stink. It is poorly made it is filled on one side only and you can't move the filling. Whatever it is. I will be tossing my $60 bed. Needless to say I do not recommend purchase of this bed if you love your dog.
Response from MrFluffyFriend™Jan 17, 2025
We’re truly sorry to hear about your experience, and we can completely understand your frustration, Gary. The issues you’ve described with both the bed and the shipping process are certainly concerning, and we apologize that this was the experience you had. Your feedback is very important to us, and we want to assure you that we take quality control and customer satisfaction seriously. It seems like we are unable to locate your order number based on the information provided, but we would love to assist you in resolving this matter as quickly as possible. Please reach out to us at [email protected] with your order details, and our team will work with you to find the best possible solution that meets your expectations.
Report
Rosa C.
Jan 15, 2025
Long delay in shipping the product and…
Long delay in shipping the product and receiving it. The bottom part of the bed has no padding. Waiting for a reply to my two emails requesting to return the bed and a refund - day 2.
Response from MrFluffyFriend™Jan 17, 2025
Hey Rosa, We’re really sorry to hear about the delays with your order and the issues with the bed. We completely understand how frustrating it must be, especially when you’re waiting for a product that doesn’t meet expectations. We sincerely apologize for the inconvenience this has caused. It looks like one of our team members is already working on your return request, but due to a high volume of emails, responses may take a little longer than usual. Please know that we are actively looking into your concern, and they will reach out to you as soon as possible to help resolve the issue. We truly appreciate your patience and understanding during this time, and we’re committed to making this right for you.
Report
Tara H.
Jan 15, 2025
Scam - Get the same bed at Temu for Less
First of all, they don't publish any review below four stars on their website. Second, this bed is a scam. It took a month to arrive from China (lying that it was CA), and its legit no different than the dog bed I purchased on Temu for half the price. When a company doesn't offer free returns, that should ALWAYS be a red flag.
Response from MrFluffyFriend™Jan 17, 2025
We’re really sorry to hear about your experience and completely understand your frustration, Tara. We apologize for the delays and the disappointment with the bed. Your feedback is important to us, and we truly regret that this didn’t meet your expectations. Regarding your review, please know that Trustpilot reviews are being actively monitored and vetted, which is why they may not appear immediately. We do value all customer feedback and are working to improve our processes. We can see that you’re already being assisted by one of our team members, and they will be in touch with you right away to address your concerns. We’re committed to resolving this for you and appreciate your patience. Thanks again for sharing your thoughts with us—we’re here to help and want to make this right for you.
Report