Heather S.
Still No Order – Very Disappointed
I placed my order with MrFluffyFriend on April 2, and as of May 2, I still haven’t received it. I reached out and was told it’s “still in customs,” which confused me since I thought they were based in the United States. I could be wrong—and if so, that’s totally fine—but the lack of clarity hasn’t helped. I was excited to order another bed because our dog absolutely loves the one we already have, but this experience has been really frustrating. Given how expensive the beds are, I’m starting to question whether it’s worth the hassle.
Response from MrFluffyFriend™May 4, 2025
Hi Heather, We’re very sorry for the delay and understand how frustrating this must be—especially since your pup already loves their first bed. Your new order was unfortunately caught in longer-than-usual customs processing due to recent changes in importation rules in the USA. This has affected a number of shipments, and while it's out of our control, we’re doing everything we can to make sure your package gets to you as soon as possible. Thank you for your patience and for being a returning customer—we truly appreciate your support.