Gayle L.
LOVE the products, HATE the lack of Customer Service
LOVE the products. Hate the lack of Customer Service! We ordered 4 Carousels of which one decorative cardboard box was ripped. These are gifts, so the ripped box was not acceptable to gift. There is NO PHONE NUMBER for this business, so I contacted Mr. Christmas on 12/31 via e-mail. I received one email back from Rachel, who offered a 10% discount, which I declined. I then filled out the Contact Form on 1/7/26 and received an email from Serenity who stated: 'Let me get you over to our product specialist to help you from here!" I have yet to hear back. At this point I have no other choice but to contact my credit card company for a Chargeback. Very poor Customer Service!


