Mr. ChristmasReviews of mrchristmas.com

My item is defective. I have tried reaching out to customer service for a return or replacement. I have sent several emails and no response. Customer service is the worst.

The item arrived scratched and used. The batteries is already in it and 1 million fingerprints all over it. I emailed back several times and have heard absolutely nothing, what an awful experience with this company, truly disappointed.

Before I purchased an item I emailed the support department asking if the musical light controller was "new" or refurbished. They replied that all their products are new. When I ordered I was given a code for 15% off on my 1st purchase but upon checkout I got an invalid code message. I purchased anyway because I wanted it. The item came in a box that was in perfect condition. There were scrapes and scratches all over the item. The power cord had tape on it that was some safety warning but was unreadable as it was obviously old. There was more tape on the cord that was blank. The entire unit had dirt and organic (wood slivers?) in corners and the stake retainer. The 3 position song style control would only turn to 2 styles. The unit was silent at any volume setting. The lights would blink once when power was turned on then remain off regardless of lighting style choice. There was more tape on the back of the unit that was fuzzy where something had been pulled off of it. This was on order #77623 and when I had tried to purchase one on Amazon they specifically required that I recognise it was a used unit. That was my reason for my original inquiry to Mr. Christmas that was answered so dishonestly. I had an earlier (90's) version that eventually wore out and was happy to see the updated units have 8 more songs included but now I am just disappointed with the entire event. The item is much higher priced than similar products from other vendors but this attempted purchase was based on the experience I had with my previous unit.

You need to update your page especially the order status. An instruction to download a site that has nothing to do with tracking your package and gives you wrong information and tries to sell you crap.

I placed a large order and over half of my items arrived damaged or defective-dents, chipped paint, paint in wrong areas. Customer service replaced the items with even more obviously damaged items. For the price, this site is not worth ordering from as they clearly do not have any sort of quality control.

So expensive Made cheap

The piece I ordered came with the light broken.

Faster response time. 1hr of calls is pricey. Santa was delayed. Couldn’t call her by the right name. Kept calling Eva, Colin. Don’t care for the accent. Santa could be more robust and cheerful. More HoHoHo. More interactive. Btw. I didn’t realize if the phone was off the hook after engaging Santa it burned minutes.