Mr. ApplianceReviews of mrappliance.com

We had a scheduled appointment between 12 and 5, no one showed, no phone or text. Called with no response, e-mailed with no response. Good companies at least call and are respectful.

I gave a detailed description of my washing machine prior to booking the appointment. The technician looked at it for 30 seconds, wiggled the center piece around, and told me that I needed to buy a new machine, as a new machine would be less expensive than repairing it. Then he charged me $143.94 (the $135 service call fee + tax) and left. He was in my home for literally 2 minutes. Biggest waste of money!! In addition: 1) He did come in the window of time they gave me, but he did not call 30 minutes prior to arrival, like they said he would. Just rang the doorbell. 2) He did not wear a mask in my home, and when I asked him to put one on, he did not have one. 3) He did not take his shoes off.

If I could mark a rating of less than 1 star I would, it would go far into the minus category. They are thieves. Incompetent. Unknowledgeable. Untrustworthy. In Cleveland, their Manager's name is Rob which is perfect since they robbed me. Probably came 20+ times to fix Subzero and each time a new charge since they could not diagnose the problem. STAY FAR AWAY FROM THIS COMPANY!!!!!!!!!!

Thank you so much! Steve Griffin is definitely a top notch technician!!! Will ask for him in the future if and when in need of a repair and I will pass your business name on to friends and family!!

The Mr Appliance tech Nevin who arrived at my home to repair my Bosch Washing machine was very arrogant. He called me into the laundry room, where I found him sitting on top of the drier he had removed from the washer. He said get your husband in here, I am not going to say this twice. Then he told us the problem is that the drain is clogged and therefore it is a plumbing problem which he could not fix. He showed us a video he took of the problem. I asked him to send me a copy of the video. He said he could not so my husband said ok I’ll take one. Before he could Nevin jumped off the drier and put it on top of the washer so my husband could not take a video. When I questioned him he said call the office. They will charge you to remove and replace the drier because a plumber will not do that. I called the office the next day and spoke with the manager Russel who said he would speak with Nevin and get back to me. Of course he never did. FYI I would leave no stars if that was an option. I recommend staying far away from this company!!!

Worst repair experience we have ever encountered. The repairman was not knowledgeable, ordered the wrong part, and left our kitchen cabinets under the stove a mess. Plus, the manager of the company actually advised us to use our gas stove while there was potentially a gas leak and the gas company told us not to.

I have just had my Jenn Air Refrigerator Ice Maker repaired. The technician, Juan was nothing short of amazing. His work entailed replacing the ice maker motor; putting a new light switch and a new filter. The speed, knowledge and professionalism was absolutely amazing!

Same internal reference number for two different items. Order details included in email different from final invoice. Very poor customer service on top of that!