Mr. ApplianceReviews of mrappliance.com

If your time means anything to you, don't call Mr Appliance. On a Monday when my washer went out, I called and made an appointment over the phone with Dwayne for Wednesday morning. I expected a confirmation call on Tuesday with my 2 hour window. No call. Wednesday morning I call to see what time the technician will arrive and Dwayne tells me my appointment is on Thursday. I literally put the appointment IN MY PHONE CALENDAR while he made my appointment, plus i had an appointment Thursday for something else, so I know I didn't mess up. But I stay nice and ask 'what time Thursday? ' Dwayne tells me for the morning. Thursday by 10 when no one shows, I call again and am told my appointment is for the afternoon. The tech finally shows after 2pm and diagnoses the problem and orders the part. Tells me it will be in Friday or Monday and someone will call me to schedule for Monday or Tuesday. No calls, so I call Monday afternoon. Dwayne tells me, yes, your part is in. I can scheduled you on Wednesday morning because Tuesday is full. I call to confirm on Wednesday morning and I'm told "you're on the schedule for Thursday Morning" well guess what? Thursday morning when I call? Dwayne tells me I'm scheduled between 12-2. Definitely not morning. It's 2:15, I call Dwayne again only to be told the technician is on his way and it will be another 40 minutes. NEVER will I use or recommend. Wasted days of my life waiting AND I had to call EVERY SINGLE TIME Perhaps Dwayne has dementia and shouldn't be scheduling appointments

We reached out to Mr Appliance because our Speed queens started staining our linens. They came out and did a service call to look at the issue and said that one of the parts in the machines is rusted and would need to be replaced. This is where the lies started. Weeks start to go by and we are following up consistently with them to see what the delay is. After multiple calls they finally told us they were waiting on Speed Queen to approve the warranty claim and it was on hold until then. We then called Speed Queen to see what was going on and they told us that they had approved the claim 2 days after the initial service call. We called back to Mr Appliance again and were continued to give the run around making excuses about scheduling and telling us it was going to be 3-4 weeks until they could us on the calendar. At this point it has already been almost 2 months. We asked to speak to a manager and told none was available. Shortly after the call we were sent a notification that they wouldn't be able to help us and left us hanging. We called up Speed Queen for help with a new company and the rep at Speed Queen told us that Mr Appliance put in that the reason they couldn't help us is because we are a "car wash" which we are a single family home... Just talk about the straight lying and dishonesty.

My fridge was making a crazy noise. I thought my compressor was going up. We called Mr. Appliance and Adam came out told us what was wrong and fixed my fridge right then and there ☺️ I am so thankful, he was honest and friendly and very knowledgeable about the appliances. I will 10/10 recommend this company. I will use the service again for future appliances.

They showed up an hour early and I had to leave work, refused to look at both of my appliances without an additional $90 on top of $120 even though I already paid them for a service call, then wanted $550 to replace a board on my stove that I had another company quote for $200. Insane, dishonest, a total scam, stay away!!! I am going to report them to the BBB

I was charged $129 for service call and all detected was pull a hose from my garbage disposal and said it needed to be cleaned out then tell me I need a pump. I'm not sure how to get that but that's all I really did and it would cost me another $390. The part itself only cost $83 has quite a markup don't you think?

I'll start with if your thinking about using these guys, use Houston Appliance Repair Services (281-717-3493) instead. The diagnostic fee alone is $60, half the price of what Mr. Appliance charges, and they got there in a fraction of the time it took Mr. Appliance even with the 2 hour heads up they give you. The guy got there opened my fridge, knew the evaporator fan was the issue and waited 2 hours for it to dethaw, which is all fair, then proceeded to look up the part, which he refused to give any number to even after i paid the diagnostic fee, and charge me $500 dollars for a new one (60-80 dollar part by the way that takes 2 minutes to change. Thanks HARS). He didn't take anything off the back or anything. The most he took off was the drawers which i ended up putting back because he was busy on his phone and that point i wanted him out. My wife calls Houston Appliance Repair Services the very next day. -They get to the house in a hour same day, it took mr. appliance 4. -Guy gets in there sees its dethawed from the day before takes the back piece off no problem. -See the only problem with the fan is that the sealing foam, When it gets water into it, has a nasty habit of blocking the evaporator fan. He tells us a common problem usually. -He then informs us that Mr.Appliance has a nasty little reputation for overcharging and just in general being a awful ill-reputable business. Where he could see them identifying the problem and upcharging us. -Didn't charge us another dime for fixing it and gave us all the parts names and numbers. To sum it up if your in the Katy,Houston,Sugarland areas DO NOT USE THIS COMPANY USE Houston Appliance Repair Services (281-717-3493)

I do not recommend this company—480 dollars to fix a microwave. A new one is 200. I did not accept and they charged me 119 dollars just to confirm my microwave is not working. Do not commit the mistake of calling this company. Dishonest and mercenary.

Stay away. I had them out last week for two issues, water under the deli tray & a slowed ice maker. I was told after an inspection the ice maker was just fine so I ordered a repair & parts to improve drainage. After the visit, noticed the ice maker actually stopped working altogether & the fridge started making noises. Led me to cancel the repair as it was clear I needed a new fridge. That was something I had discussed at length with the repairman but he was adamant the ice maker was fine so the repair was the better decision. When I called to cancel & laughed at a $100 restocking fee for parts ordered less than 24 hours prior, the supervisor hung up on me. Had I had a more accurate inspection, the parts would have never been ordered so this review is solely on Mr. Appliance choosing to collect a $100 & dismiss me as a customer. They won't care about you & it's questionable how much they even know about appliances so again, stay away.