Mr. ApplianceReviews of mrappliance.com

This review should actually be zero stars. Stay far away from this company. The Staten Island location is impossible to deal with except for the initial visit where they get your money to diagnose a problem. They say that your money can be used toward the repair, however, they never actually Call you back or deliver the part. They came to diagnose the problem. I was quoted a price for the repair of a washing machine hose a simple job.they charged me $140 and claimed the part would be there in three days and the money could be applied as a down payment for the job and part ordered. I am still waiting. countless phone calls and unanswered messages Later with no response or call backs resulted in me having to contact another company who came and repaired the machine in one day. I contacted the Better Business Bureau and guess what they didn’t respond to them either so I am out $140. I requested a refund and didn’t even get a response. I asked for a manager and no call from him either. This company should be shut down!

I had an issue with the icemaker & water dispenser on my GE Profile fridge. The technician (Cody Smith) came out and spend 3 hours taking it apart and clearing out the ice build up and putting it back together. Ended up that a new icemaker & a new filter head would be the fix, however with the fridge in the off position, it still continued to run so a new man board would have also been required. In the end a new fridge was my best option. Cody was on time, was very knowledgeable and took the time to answer all my questions. The 3 hours spent only cost the price of a service call.

Absolutely terrible, terrible customer service! Not only could they not fix my washing machine. They basically told me tough luck. Renee is EXTREMELY rude. She raised her voice multiple times, was threatening, and then hung up on me. Never ever hire Mr. Appliance for anything!

Only use Mr Appliance if you want damage done to your home and to pay for a service you'll never receive. If I could give 0 stars, I would. I have had an absolutely awful experience with Mr Appliance and strongly advise others to avoid them. My stove burner went out, and I was assigned Mr Appliance through my home warranty company, AHS. The first appointment was scheduled for March 21st - the technician (George) no-showed for over four hours past the appointment window. I eventually had to reschedule for March 24th, when George again showed up late. During the visit, George used metal pliers to forcibly pry my stovetop, despite my clear warning that the stovetop was soldered into the marble countertop, and asking him not to. As a result, he caused severe damage to my marble - deep divots of crushed marble (holes) and impact marks that were absolutely avoidable. I immediately filed a complaint with AHS (my home warranty who scheduled Mr Appliance) and submitted extensive photo evidence to both AHS and Mr Appliance's manager, Melissa. Since then, my experience has gone from bad to worse: - I have submitted almost a dozen emails to Mr Appliance (Melissa) with no response. - I have called over 40 times, often being placed on hold for 15+ minutes or having my calls completely ignored. - I have left numerous voicemails and never received a call back. - I managed to speak to Melissa once, and she promised a call back the next day to discuss compensation for the damage. That call never happened, and follow-up attempts have been met with complete silence. I have filed a BBB complaint regarding their refusal to address the damage and the ongoing lack of communication. Meanwhile, my stove burner remains broken, and Mr Appliance continues to refuse to schedule service or address the damage they caused. Despite being told by AHS that Mr Appliance would contact me, they have not. Every day, I spend valuable time trying to get a response, with absolutely no resolution. Their complete lack of professionalism, accountability, and customer service is staggering. I have detailed records of all communication attempts and photo proof of the damage, and I am now prepared to pursue legal action if this is not resolved. Bottom line: - Mr Appliance caused major damage to my home. - Mr Appliance refuses to respond, repair the damage, or complete the original service (despite being paid for it). - Mr Appliance ignores emails, calls, and even BBB complaints. Avoid this company at all costs

I had a dryer issue and went to Mr. Appliance in Sherwood Park to inquire about parts after attempting a self-help type fix. After speaking to a super knowledgeable and friendly Olivia I then spoke to one of their technicians, Shawn. The self-help solution was a little daunting, so I decided to book a service call. Shawn had a break in his schedule and offered to come to our house that afternoon. Honestly, customer service above and beyond! Shawn did not oversell me and offered other solutions, at more inexpensive prices, if I wanted to go that route. He was super polite, efficient and extremely knowledgeable. I was very impressed. Not only did he provide exceptional service, explanations and advice, he was prompt, efficient and certainly knows his craft. I will definitely use Mr. Appliance again for ANY and ALL of our future needs. Please pass on my thanks to Shawn!

The tech (Scott W.) was very efficient and very helpful. Gave me tips on maintenance of our washer and advice if we were to get another. He was also very personable and friendly. Good guy and good job. Would recommend.

In summary, our complaints are (1) the technician was not the expert we anticipated, neither technically nor professionally; (2) we were not told about a restocking fee (and it remains unclear which part was restocked); (3) we were provided an invoice showing a overpayment with no follow up or corrected invoice; and, (4) we made several reasonable attempts to understand the situation and no one ever called us back. And the washer was never repaired. We wrote the headquarters and were told that the issue would be investigated, but similar to the local company, we still have not received a reply (after more than three months).

Called and scheduled for them to come check out my refrigerator. They could not give me a specific time, just sayed they would call. I told them up front I needed 30 minutes to get to my house from work because I could not sit at home and wait on a call. The person I spoke with assured me that would be fine and they would make a note of it. The day comes and I get a call from the service guy that says he will be at my house in about 15 minutes. I told them I would be there as quick as possible but it would be at least 30 minutes. I also told him I had informed the person I spoke with when making the appointment that would be the case. He seemed fine with it and sayed ok. I jump in my truck and get several miles down the road and get a call from someone else at their office telling me that the service guy cannot wait. Said I would have to reschedule but still could not give me a time when they could be there, again they would just call when they were close. So they expect you to sit at home all day and wait on a call that is at there convenience. Great customer service! After seeing the other reviews, it was probably for the best.