Mr. ApplianceReviews of mrappliance.com

Made appointment on their website for Tuesday afternoon. Explained brand of appliance and that it was a trash compactor. Received confirmation for a time slot of 12-4 Tuesday afternoon. Received follow up reminder of appointment. The day of the appointment I got a call from the technician stating their company does not work on trash compactors! They cancelled the appointment! Why did they make the appointment in the first place??? I could have been in contact with a company that actually works on the appliance I need to have repaired. Here I am on the day of the appointment and still have a broken trash compactor. BAD SERVICE!!!!!

Horrible experience! Tech diagnosed it with the wrong issue twice. It took almost 3 weeks to get fixed he made 4 trips to our house. Never had any parts always had to order them and wait until they came in. He also asked my husband to order a part off Amazon said that it would be delivered quicker. Before he did anything he always asked to speak to my husband. I had to let him know I was capable of making decisions and he didn’t need my husbands permission to fix the washer I had money to pay him and wasn’t a stay at home mom. When he finally fixed the washer he told me it was my fault it was broken.

I made an appointment witht Mr. Appliance online to repair my washer on July 4. NO one ever came, nor did I receive any calls despite callling the company 2 times to check. Then on July 7, Mr Appliance called to schedule the appointmenet. I told the receptionist about the failure on 7/4. That day, a technician, came. Did a great job. Provided me with some great information. Yesterday, 7/13, my dishwasher broke. So I again made an appointment with Mr. Appliance for 7/15/25 between 2:30 and 4:30. I received confirmation via e mail. At 1300 on 7/15, I received an e-mail with a receipt for service. It was marked with all zeros. I saw the e-mail around 3 pm. I called to find out what is going on and got the answer that my home was deemed unsafe. Really!! Then I got a voicemail from the owner, and could not understand any of the message. I can't believe you have so many great reviews. This is twice my request for service has bee screwed up!!

Joshua the repair man walked into the house. Based on a video I gave him, he diagnosed the machine with a failing gearbox. I asked him to at least clean the machine while he was there-he could not even wipe away the dust off of the grill let alone run a descaling process. He did not have any descaler on his truck-who goes to an appointment to repair an ice machine without descaler? He said he would return for another appointment to descale-of course he did as this would earn him an extra $100 travel fee in addition to the repair fee for the second trip!

At first I was told they could not come, then got a call back that they could come one week later. He shows up, runs a code, says I need to contact kitchen aid. Fastest 169.00 I ever threw away for absolutely no work done, no quote, absolutely no help. Worst appliance repair I have ever experienced.

horrifying. franchisee has lost touch with his customer base. one year warrantee for repairs! how about 1 hour warrantee. 400 dollar microwave repaired for 500 dollars. switch put in backwards, 190 trip charge each each appliance x 2 =380 $ ( looked at refrigerator also) a follow up visit to order parts and no contact ever again. i called 3 weeks later and was told that they don't have access to a part.....tough luck!!!! nice communication. so i am out 500 bucks for microwave repair......500 for a new microwave, 300 for installation for a total of 1300$. i was told that they already spent too much time on it. what about the one year warrantee for repairs! come on i'm 76 and in poor health....this is just plain wrong.

Noah came in and got our fridge up and running in no time after he received the parts. I would call him again for other repairs.

So I too had an issue with my LG 3500ww front load washer. It was leaking. I got the repair person Wesley. I showed him where the leak was coming from. Now, I am not an appliance repair person, but I am very handy and do most repairs myself. Since this one was coming from very low and towards the front of the appliance I called a professional. They told me a $145 diagnostic fee would be applied to the repair if I accepted the quote. I thought, "Sure, how much could it be to fix a leak?" After Wesley evaluated the unit he gave me a repair price of $972.00. He told me the leak was coming from the front door seal and the seal cost $600 on it's on. He said the part was pretty special. I declined the repair and told my wife we needed a new washer. She aske me "Can you fix it?". I said let me look up a repair video and the part. Well, after watching the video I looked up the part. The part was $52 on Amazon and the tool was $14. The fix is an hour start to finish. So glad I declined and so sad I didn't look at the reviews before calling this company. Please do not call them.