MpixReviews of mpix.com

Our Preschool has ordered photos from MPix for years. Their website has changed since we had last ordered and the center all auto feature did not auto-center our 8×10 photos. Children's heads were cut off in the photos and MPix is not making it right by sending us corrected/centered photos. I have gotten the runaround and was told it's my fault and we would need to re-purchase those photos. They have lost our school's business.

I paid extra to have a white border added on my photos, i read the fine print and was under the assumption that it kept the image size the same and just made the paper larger. No where did it say my images would be shrunken from 8x10 to 7x9, i am just an everyday person and not a photographer that would just know this information. upon receiving my pictures all my images were smaller and unusable, all are to small for my frames. customer service was quick to say it was my fault and they would only offer me 50% off a new order. 100% happiness guarantee is a crock, and apparently it only applies where they see fit. Customer service argues with you and berates you, horrible experience. I will never give this company another cent, ill make sure to spread the word how great my experience was with them though.

I worked very hard to create an album for my mother to celebrate her 100th Birthday Celebration. Part of the project included making sure the photos were not awkwardly cropped. I reviewed and adjusted many times to get the album right. Imagine my horror when my mother received an album with heads cropped out of photos. Customer Service attempted to argue that the mistakes were mine. However, I have proof that the mistakes were theirs. And they don't check for cropping. Trying to blame their "ordering software" is not a solution. The best Customer Service will offer is a corrected reprint (to fix THEIR mistakes) at a 60% discount. DO NOT USE MPIX! They do not stand by their work.

Easy to use platform. Fast delivery and great packaging!

We’re trying to design an order a photo collage wall and MPix’s website is extremely clunky and frustrating. It is slow and doesn’t save the last project version. We started the project on my iPad, and thought maybe switching to a pc would be better, but it wasn’t. We’re taking our business elsewhere.

I designed and ordered 3 copies of my wedding album with Mpix (~$500 merchandise), but someone in my neighborhood stole them (a prank? Still don't know what happened.) I emailed Mpix, begging for a replacement even though it wasn't their fault. Honestly, it was a Hail Mary; I thought maybe they'd give me a discount on the replacement or something. Instead, to my great surprise, they replaced the entire order for free--they didn't even ask me to cover the shipping. The books themselves are beautiful, too--the linen-bound cover is a gorgeous red and the cardstock is so thick and lovely. Still can't believe their heroic act of customer service! They truly went above and beyond.

Read reviews but maybe not Trustpilot. Ordered a “cutout statuette” as a gift. Paid $20 for expedited shipping. Product arrived but looks cheap & not the 3D appearance expected. Also there was an option during the order process to include a message on the back. My message was not done & I had to quickly find an engraver to create the message. Customer Service responded that messages aren’t available for statuettes. Then why include that in the order form? Don’t recommend Mpix. Horrible. 2 stars for the fast shipping.

My first order was very good. The second order has still not been delivered. They sent an e-mail saying that it shipped along with a tracking link. The link has not changed, it always says that it is "on the way" along with an estimated date of delivery. That date was 8 days ago. I contacted customer service and they said it could take up to three weeks. Since my original experience was much quicker, I assumed this would be good, too. As a final note - Mpix shouldn't send a separate email showing it shipped with a tracking number - their e-mail back to me stated "The packages are often not scanned into their system until they are delivered." They why send a tracking number?