mozaracing.comReviews of mozaracing.com

Compré unos pedales Moza SRP con embrague, pero no me convencieron y decidí devolverlos dentro del plazo de 14 días. Contacté con el soporte de Moza el 24 de febrero, y su respuesta fue lenta y confusa. Me pidieron datos irrelevantes como un "número de seguimiento" cuando el producto aún estaba en mi casa. Ignoraron mis correos diciendo cosas que eran irrelevantes a la hora de una devolución hasta que pasó el período de devolución, dejándome sin solución. A día 9 de marzo, sigo esperando una respuesta clara, y el servicio de atención al cliente es totalmente inexistente. Si Moza vende productos de gama alta, debería ofrecer un soporte a la altura, o al menos intentarlo y no marear a los clientes. Si estás pensando en comprar algo de Moza, piénsalo dos veces. Si tienes cualquier problema, te tocará pelear para que te hagan caso.

I’ve had a really bad experience with Moza Racing's customer support. They don’t respond to emails, even though they confirm that they have started working on them. For example, on February 5th at 16:10 (Danish time), I received an email stating I would get a response within 48 hours. Now, as I write this review on February 11th at 19:40, I still haven’t received any reply. I ordered the R9 bundle, which includes the KS Steering Wheel, and I also bought the SR-P Pedals. I initially received an email saying my order would soon be shipped. On January 29th, my R9 Wheelbase was finally sent, which is fine, but I’m left with a wheelbase that I can’t properly test for defects because I’m still missing the rest of my order. Considering the 14-day return policy, it becomes really difficult to comply when the company delays shipments and doesn’t provide proper updates. Meanwhile, they have no problem spamming me with marketing emails whenever I browse their website or add items to my cart, hoping to push me into buying more. I’m looking forward to the day I receive everything and just hoping that there are no issues and that everything works as expected. Would I recommend Moza Racing? At this point, not really. If they improve their customer support and shipping process, it might be a different story.

Leider reagiert mann seit 5 Tagen nicht auf meiner Email, das ich die Bestellung Stornieren möchte. Am 27.01.2024 bestellt, der Status hat sich immer noch nicht geändert.

Ich kann die ganzen negativen Bewertungen nicht verstehen. Ich habe mir den HGP Shifter und die HBP Handbrake bestellt. Beide Artikel waren nach einer Woche da. Die Artikel kamen in zwei separaten Lieferungen an zwei verschiedenen Tagen. Verstehe ich auch nicht warum aber ganz ehrlich, who cares. Zu den Vorwürfen das bei Moza irgendwelche Kreditkarten Daten abgegriffen wurden kann ich nichts sagen. Ist für mich aber auch irrelevant da ich mit PPal bezahlt habe. Alles angeschlossen (USB da Lenkrad und Pedale von einem anderen Anbieter sind) und funktioniert tadellos. Wenn ich dann irgendwann mal mein billo Lenkrad tausche wird es bestimmt ein Moza Produkt. In diesem Sinne, happy Racing.

I ordered the r3 bundle in December and the base arrived defective, since then the support has sent me a cable instead of sending me a new base and now they haven't responded to me for 4 weeks. is shameful for not wanting to at least reimburse me for an item costing 400 euros

Everyone's right on this website - their product is quite good, but DO NOT BUY FROM THEM. Their logistics and customer service is non existent. You'll get emails in Chinese, promises of delivery which dont get fulfilled, and no answers to any communication whatsoever. AVOID

Shitty buying experience. Stay away! They are lacking basic security and logistisc standards. Considering reporting them to authorities

Moza had a data breach recently when it came to their online payment system and a bunch of people’s card info were compromised and used (including mine). The Moza team claimed that nothing happened on their end despite a bunch of people on the subreddit saying that they never had any fraudulent charges until shortly after they used their card to purchase Moza gear at their site during the Black Friday sale. Their products are quality, but that didn’t sit well with me. Check the Moza subreddit for hundreds of more stories like this one.