MOVESEAReviews of move-sea.com

Response from MOVESEAJun 11, 2024

Thank you for your feedback!

Response from MOVESEAJun 10, 2024

Caro Enrico, Ci dispiace molto che la data di consegna non abbia rispettato le tue aspettative. Capisco la tua frustrazione e ti chiediamo scusa per il disagio causato. Stiamo lavorando per migliorare i nostri tempi di consegna e assicurarci che questo non succeda di nuovo. Apprezziamo il tuo feedback perché ci aiuta a migliorare. Grazie per la tua comprensione e pazienza. Se hai altre domande o preoccupazioni, non esitare a contattarci. Cordiali saluti, MOVESEA Team.

Response from MOVESEAJun 6, 2024

Hello Blake! Your statement is a complete lie! We refunded your money on the same day and 5 minutes after receiving a message from you that you wish to cancel your order. We canceled your order and instantly sent a refund to the method you used to pay for your order and notified you about it. Unfortunately, you are ignoring our message that you were sent money on June 5th and on the morning of June 6th you are already writing a message that you were not sent money, although the money is already in your bank. Anyone knows that it takes time for any payment to be credited and it does not appear instantly on your bank statement. We are confident that you should check your bank statement again on the next business day after the day the amount was sent to you and we recommend that you contact your bank to clarify the rules for crediting money to your account in accordance with the rules of your bank. If it were possible at TrustPilot, we would put all the evidence in your case for public review for a full and transparent understanding of your lies. Have a nice day!

Response from MOVESEASep 6, 2024

Thank you for your feedback! We look forward to serving you again soon!

Response from MOVESEAJun 3, 2024

Dear Richard, We sincerely apologize for the inconvenience you experienced. Your concerns are important to us, and we regret that your order and communication with our team did not meet your expectations. We are actively working to improve our inventory management and enhance the responsiveness of our customer support. Please understand that it is not typical for our refund process to take over a month. We are reviewing our procedures to prevent such delays in the future. The bank and payment system are also involved in the refund process, so sometimes the delays are not entirely within our control. We hope you'll consider giving us another chance to serve you better. Thank you for your understanding. Best regards, MOVESEA Team.

Response from MOVESEAMay 30, 2024

Dear Daniel, We apologize for the inconvenience you have experienced with your order. As we informed you by email, your Zoggs Goggles were shipped on time on May 15th via USPS. Unfortunately, the delay in delivery is due to an issue with the carrier, and we are actively investigating the situation to resolve it as soon as possible. We understand your frustration and are committed to resolving this matter. Please rest assured that we are doing everything we can to expedite the delivery of your package. We will keep you updated on our progress.