Truklyft, IncReviews of move-central.com

DO NOT USE Move Central! They are dishonest and a terrible moving company. Where do I start? PRICING: What they dont tell you during your quote is that you have to use their packaging supplies. They will come in and packup your items and will charge you for every inch of bubble wrap and every box they use. The problem is that they charge RIDICULOUS prices for these materials. At least 30%more than if I bought the packaging material myself at home depot. If you dont want to use their material then you have to sign a waiver releasing them from all liability from damaging your goods! Packaging material is where they make their most money in my opinion. REIMBURSEMENT: they will ONLY pay the $.30 / lb rule for any damaged items. They completely ruined my daughters $800 crib that my mother in law bought for us. They bubble wrapped only a portion of the crib and completely scratched/dented it. They only gave me $30 for this. I also caught one of the movers WALKING on my tool chest in the moving truck. MILKING the CLOCK: the movers took their sweet time "packing up" everything to run up the clock. CUSTOMER SERVICE: is completely rude. They were not willing to work with us on any of these issues to make it right. On top of that they sent me multiple invoices with different prices but all with the same invoice number. When it was all said and done, I had a $1700 bill for one truck three guys to move me 15 miles. Choosing Move Central was one of the worst decisions in my life. STAY AWAY!!!

Absolutely HORRIFIC experience to say the least! Wish I could give negative 100 stars! I booked the move with Jay Ortiz, who seemed very kind and responsive. He quoted me $135/hour, and everything was confirmed for Friday, 3/11 between 8-10a. Two movers arrived promptly at 8a, a scrawny guy and a bigger one, which made us slightly concerned that they would get everything done. They started promptly, and confirmed that it would take them 1.5-2 hrs to get everything out.... it ended up taking them 4 HOURS just to move everything out of our 2 bedroom apt, and all we had left was furniture as we had moved all little items the week prior!!! The bigger one was complaining that their foreman undersold them, and it should've been a 3-man job. My husband and I agreed with them, and were understanding. Then, when it came time to disassemble the beds, they said they didn't have any tools to do so because their foreman said there was no disassembly requested, which is a lie. My husband had to go out twice to get tools, which of course delayed the process even further!! Ok, fine, mistake here. We FINALLY get everything out and the movers made a stop to pick up another piece of furniture at my parents. Per my mom, they were sitting around waiting at their house, when they could've easily knocked on the door. They were 100% trying to delay, so they could charge us more! NOT OK! After picking up that piece, they finally arrive at our final destination and begin unloading the truck. They were THE SLOWEST of slow, and at one point, the bigger man walked in with just a 2 lbs. blanket ladder. My mom, who came to help, called him out and told him that he couldn't be just walking in with one measly item! He claimed that he needed to get all the little stuff out first... YEAH, OK!. So I decided it was finally time to call the foreman and complain. I spoke with both Jay and Frank, who were BEYOND rude, and I told them that they were extremely slow, and I was not going to be paying for a 10+ hr. move, when it was quoted 4 hrs (MIND YOU, WE NEVER SIGNED ANY KIND OF CONTRACT, SO WE WERE NOT LEGALLY BOUND). I requested a discount and confirmed they would give me $100 off.... THAT'S IT?! I told them both that that wasn't acceptable, and they then called the movers to have them stop moving things and threatened to pack up the truck and take it to their warehouse!!! They said they would not restart the move unless we paid upfront, which makes no sense given that the move was not complete!!! Like excuse me, but this is our property and am by no means legally bound to pay you!! After many calls back and forth, he then claimed that there was no discount, but luckily, we were on a recorded line. After much arguing with both the movers and foreman. The bigger mover offered to move all things in 2 hours and leave. We agreed, and we finally got everything out, and they left. The foreman called me one last time and confirmed that I would get the $100 discount, plus $66 back, since they finished in 1.5 hrs vs. 2. Oh, thanks for the discount, Jay! So kind... All in all, it was an absolute JOKE of a move... I will NEVER use them again, and I HIGHLY suggest against anyone using them unless you want to get severely taken advantage of and work with complete a-holes! Oh, also, money is MAGICALLY missing out of one of our dressers, which neither my husband nor I moved prior....

I would not recommend moving central to anyone. I was misinformed, misled, and consumer service was very unprofessional at the end of the move. The consultant will quote you one thing and change it a different amount at the end of the move. Be careful with this hourly rate! it's a scam! I received a quote to move a 1 bed, 1 bath apartment, that's 700SF. I agreed to get their services and move forward, considering I only had a few things to move. ( fits into in a 10x5’ storage unit) Also the destination was not far, it was literally down the street. The consultant recommended a 3 man crew and quoted me at $180 an hour x 3 hours (+$175 for 1 heavy item) = $715. I agreed to this considering I only have a few things to move. The 3 movers took their Time! in every way possible to make it last a full workday. It went from a 3-hour job to a 6-hour job and My total balance due at the end was $1,300. I've moved many times in the past and I know for a fact that a full 1bed,1bath takes about 3 to 4 hours. $1,300 to move a 10x5’ storage unit down the street is High way robbery!

I’m typically very fair and very lenient when it comes to giving bad reviews because I understand how damaging they can be. However, this 1 star is justified as it took these guys 12.5 hours at $175 per hour (over priced, going rate is $125 for 3 guys) for less furniture than it took the last guys 5 hours to do. 5 beds, 3 dressers, 4 night stands, coffee table, 4 end tables, mini fridge and 22 boxes. Took them 12.5 hours, $2,300 and on top of it their truck broke down. I had spent an hour going to get the parts and fixing the truck to get them mobile again. 12.5 hrs at a premium (and had damages) for less furniture than the other movers did in 5 hrs.

they Overcharged me about 1K and was not fair. The agreement says one thing. They charge for stopped time, extra time and they never did that.

If I can rate this company a negative 100, I would. These people cancelled on me twice. The moving company cancelled on me twice. I first spoke with Juan Carlos Ramirez who took my initial call. He scheduled my move for yesterday, Friday January 14th with ETA between 8:00-10:00 only to get an email at 9:45 am that my move has been rescheduled for Saturday, the 15th. Today that its Saturday, 10:00 am has passed so i call the company. Martin picked up the phone. He said that driver cancelled again. I told him this is unacceptable.They should have let me know instead of me waiting for nothing. Martin said he is looking for a replacement driver. And that he will call me back. 2 hours later, I call and Smith picked up the phone, he said there are no drivers. There are even no movers to begin with. They should have called me instead of me waiting for nothing. I felt deceived. The 415 phone number I was calling Juan Carlos Ramirez from was also disconnected. If you were in my shoes, how would you feel? A disconnected business line, customer service people and dispatchers passing you from one person to another promising theres a moving crew. Martin even suggested if I can reschedule again for the third time for tomorrow. This is fraud. They did not provide the service they promised to deliver. I lost 3 days from work because of their fly by night activities and I will definitely report them to Better Business Bureau as well. Angel Silva, please refund my $100 deposit because if you dont Ill make sure Ill dispute the charges with my bank because you did not deliver a service you promised to deliver. That is fraud.

Central Moving Company Manager, We used Central Moving Company last year for our move from Los Angeles to San Diego and had a great experience. Despite our movers being 4 hours late, the we're great once they arrived and a manager called to apologize and offer a small discount for the inconvenience.  Because the guys that moved us were so great we opted to use you guys again for our recent move from San Diego back to LA.   This time it was a nightmare. We were given a quote when booking and we had cash ready as the cash price was less than card. We were told that wardrobe boxes were included in our price and we opted to use them (which we packed ourselves). The movers informed us upon arrival that all of our furniture and some of our other items would need to be repacked by them. While I do understand policy being in place for insurance purposes, this was not an issue last time we moved with you. And your employees NEVER disclosed the additional costs associated with them wrapping or replacing anything. They spend SO MUCH extra time unnecessarily packing and repacking our items and using and INSANE amount of wrapping and tape. Because of this they took WAY longer than the guys we had a year ago. And the bigger issue with all of this is that at the end of our move they charged us DOUBLE what we were quoted.  I've worked in customer service for 15 years and I understand companies having their own policies and additional time and items costing additional money, however your employees should be required to disclose these costs PRIOR to doing anything beyond the original quoted price. This is absolutely shady and disgusting. We have a newborn and purposely hired a moving company that we had previously used in order to make things easier on us. Your movers took complete advantage of us. I would have been more than happy to pay for additional hours and additional materials had your employees been more honest and upfront about pricing increase. A simple, "hey we are coming up on our quoted timeline and still have a ways to go, just want to give you guys the heads up that each additional hour will coat X amount"  or " hey each box we use or roll of tape is an additional X amount" would have made your business seem reputable. To just slap us with a price that was double at the end of a move day is absolutely disgusting and unprofessional.  Exhausted from a long day, my husband paid the remaining balance with a card as he was told by the dispatch guy on the phone would be given at the cash price because of the miscommunication.  To make matters even worse we were charged the "additional credit card use" amount several days later without our consent. This is illegal. And has now forced us to consider sending the entire situation over to our lawyer as it has left a severe bad taste in our mouth that we feel completely taken advantage of. UPDATE: the manager Martin Hernandez has spent over a month sending me copy and paste emails and wasting my time completely. He has made the situation much worse. And has still yet to refund the UNAUTHORIZED charge on our card.

DO NOT USE THEM! Very dishonest about pricing. Scheduled a move for Oct 22nd and told them everything that was going to be apart of the move and received an hourly quote. Day of my wife received a call from on of their movers Mel who was extremely rude to her and was being completely unprofessional. They also told us they werent going to be able to make it that day and needed to reschedule til the next day Oct. 23rd. This was extremely inconvenient because this was our last day of the lease and we had scheduled our move with them over a week in advance. On the 23rd they sent out their team and once they got to our house, they told us it was going to be an extra $250 each for a safe and dresser which we had already previously told them about (weight, dimensions, etc) and were never told was going to be an extra charge over the phone. After negotiating with their customer service they were not able to honor their original hourly charge which was supposed to already include these items since we mentioned them upfront. We cancelled the service and told the movers to leave. Now they do not want to refund me back the deposit because we cancelled the move ourselves. These guys take no responsibility for their timeliness, lack of communication, being upfront, and just operating with integrity. We ended up using Best Fit Movers and received a way cheaper quote. Come to find out the owners of Best Fit Movers and Move Central are relatives. Now it makes sense why they no longer are the same company. Long story short do not use these guys, save yourself the money and headache of dealing with this extremely unprofessional company. Give me my deposit back.