Truklyft, IncReviews of move-central.com

!! DO NOT USE THIS COMPANY !!! AVOID AT ALL COSTS. I hired Move Central based on the positive reviews and it was a huge mistake that has cost me big time. I paid the price when Move Central's truck got stuck outside my building for 4hrs. To keep it short: Move Central made a big mistake which left me without any of my things (and no place to sleep!) and said they'd make it right. Instead I was called the next morning and told that if I didn't pay $1500 for the previous day's work ($900+ in overcharges), I couldn't have my stuff delivered. They assured me that it would all be figured out Monday, they frequently have cases where they overcharge their clients, don't worry! When they did deliver my items, they severely damaged multiple items. That Monday and every day since they have ducked my calls and claims—every person I got on the phone couldn't help me, but they could all take my credit card. I'm out $2000 and now have Move Central contacting me via call AND TEXT to try and extort more money from me. I've been dealing with this for four months and still have no answer from the company. DONT BE TRICKED!!!!! This company is a scam. I saw all the good reviews and picked them based on that. After this experience, I went back and took a look and there are many awful experiences just like mine hidden in the sea of reviews. People out thousands of dollars, damages, not response from the company, poor practices, etc. I would not recommend Move Central. There are so many other options, go find another one.

I will never use this moving company again and I would recommend for everyone to stay away from using them at quite literally all costs. I ended up being charged for 11 hours of work to move a single room at a rate of approximately $150/hr plus I was charged a storage fee of $200, which was suppose to be free for 30 days or a month. I moved out on February 27th 2022 from a 2 bedroom apt on the 8th floor that had an elevator next to the apt. I was not on-site, but had an someone there present to let them in and out of the building and had prepackaged all of my belongings minus my bed. The contents were a mattress & box, bed frame, dresser, nightstand, small desk & chair, a large TV, a desktop computer & 2 monitors, and 5 containers with clothes and shoes. My original expected time of completion for all this work was about 3 hrs as it doesn't take very long to move all of these contents. I knew the bed frame would take a little longer for them to disassemble and was fine with paying that as I was not able to disassemble it before I left the apartment. There was also some extra estimated time for travel from location to storage location which was about 1.5 hrs on top of the working hours. None of this came close to 8hrs of worktime for a single room, which I could have done myself in much less time. Now the really ugly part. When getting my items delivered, I had scheduled for a 12pm drop off time slot on March 25th 2022, but was changed to a 10am time slot, not bad, and was then getting build for a 7am timeslot which I had expressly declined since I hadn't received the apartment yet. The entire drop off process took about 15 minutes, which i had to pay for 3 hrs of work minimum.When I received my furniture, one of the legs on my dresser had been broken, the bedframe had also been completely broken (the thing I paid them to take apart), and I then later found out that my monitors had not been delivered. In all there were about $500 in damages, not huge, but the complete lack of respect for others property was very evident here, especially considering I didn't have many items. I received a check for ~$140 to cover my bedframe and dresser, but I was not compensated for my monitors since I had not noticed that they were missing in my original claim. My total bill was around $1,850 for labor and storage, of which I got the $140 back. My original estimate would have been for about half this price, 6hrs of minimum work and no storage fee. I reached out to them, phone and email, about the storage fee since I had used it for less than 30 days, but I never heard back from them. In all, I highly recommend to never use this company and if you do to make sure that your estimated time fits the actual time, queue "watch them like a hawk" cliché. Also, don't be surprised if your stuff is delivered damaged, broken, or at all.

DO NOT USE MOVE CENTRAL MOVING AND STORAGE. THEY ARE SCAMMERS AND COMMITTED FRAUD AGAINST MY FAMILY. THEY STOLE MONEY FROM OUR ACCOUNT THAT WAS NOT AGREED ON AND CHARGED US $5,000 MORE THAN WHAT WAS QUOTED!! THEY DAMAGED OUR WALLS, FLOORS AND FURNITURE!!!! We used Move Central Moving and Storage for our move last week. Before the move there should have been a visual physical inspection for an accurate quote but this company chose not to do one. We scheduled a virtual walkthrough with their team but no one called us and it did not happen. We were quoted $3,085 for our move. At the end of our 13 hour move, when ready to pay over the phone, it was told to us that the cost was actually over $8,000.00 which is $5,000 more than we were quoted. I agreed to pay for the extra 3 hours of labor and offered multiple times to pay in cash for the mutually agreed to expenses and the company refused to accept payment. Since I was promised a cash rate, I expect the cash rate to be honored. I was told that it was late at night on Sunday and a manager was not available. I was told they would either call me in a few minutes or in the morning. I did not receive a call from the company. On Tuesday I became award of a pending charge for $7,808.25 in addition to the $250 deposit the total charged was $8,058.25. They charged our card despite knowing we were in dispute and did not agree to that payment!!!! I was told before the move that packaging materials could be used if requested. When the crew arrived we were not asked. We were told that they would use materials. The quantity of packaging materials was excessive, and they over charged for those materials significantly. We were charged $2,382.00 for packing materials!! This is basically bubble wrap and packing paper, as we had already boxed our items. Not only were we overcharged but this company damaged many of our items!!! We have large dents in our walls, scratches on our hardwood floors, a ripped umbrella cover, and a broken dresser leg. Also two dressers had legs removed, misplaced, and now they can’t be found!!! We have not been contacted with a resolution or compensation for these numerous problems. We will be contacting the Better Business Bureau, and will take legal action if this is not corrected!!!!!!

I left reviews on yelp and google DO NOT USE MOVE CENTRAL MOVING AND STORAGE. THEY ARE SCAMMERS!!!!!! THEY STOLE MONEY FROM OUR ACCOUNT AND CHARGED US $5,000 MORE THAN WHAT WAS QUOTED!! THEY DAMAGED OUR WALLS, FLOORS AND FURNITURE!!!! We used Move Central Moving and Storage for our move last week. Before the move there should have been a visual physical inspection for an accurate quote but this company chose not to do one. We scheduled a virtual walkthrough with their team but no one called us and it did not happen. We were quoted $3,085 for our move. At the end of our 13 hour move, when ready to pay over the phone, it was told to us that the cost was actually over $8,000.00 which is $5,000 more than we were quoted. I agreed to pay for the extra 3 hours of labor and offered multiple times to pay in cash for the mutually agreed to expenses and the company refused to accept payment. Since I was promised a cash rate, I expect the cash rate to be honored. I was told that it was late at night on Sunday and a manager was not available. I was told they would either call me in a few minutes or in the morning. I did not receive a call from the company. On Tuesday I became award of a pending charge for $7,808.25 in addition to the $250 deposit the total charged was $8,058.25. They charged our card despite knowing we were in dispute and did not agree to that payment!!!! I was told before the move that packaging materials could be used if requested. When the crew arrived we were not asked. We were told that they would use materials. The quantity of packaging materials was excessive, and they over charged for those materials significantly. We were charged $2,382.00 for packing materials!! This is basically bubble wrap and packing paper, as we had already boxed our items. Not only were we overcharged but this company damaged many of our items!!! We have large dents in our walls, scratches on our hardwood floors, a ripped umbrella cover, and a broken dresser leg. Also two dressers had legs removed, misplaced, and now they can’t be found!!! We have not been contacted with a resolution or compensation for these numerous problems. We will be contacting the Better Business Bureau, and will take legal action if this is not corrected!!!!!!

Do not use this company under any circumstances they have a ad for $250 off 1st month rent it’s a bait & switch they moved a one bedroom apartment mind you I’m disabled and elderly they charged me $1300 to move a 1bedroom & said it took 8 hours to move me they charged me $180 for 4 rolls of shrink wrap they came in with 2 & left with the same Jimmy was supposed to take care of that last month he didn’t they turned around & stole $600 the very next day on May 3rd I have so many recordings of this company lying they turned around on June 3rd and stole $600 they have a hold on it why ??? My bank already confirmed it’s fraud I went there today I have in writing now they are going to charge me $50 to see my things I only am supposed to pay $150 monthly for my 1 bedroom storage my bank keeps trying to refund my money but they put a hold on it this month after I asked them to remove my credit card from off there file I had to have my bank to block them I almost had a heart attack last month because of them I have been denied access to my things DO NOT USE THEM UNDER ANY CIRCUMSTANCES FIND ANOTHER COMPANY I asked the guy Jimmy on Damier street to remove the hold 11 am on June 6the he said in the recording there’s no hold and my storage is $150 monthly 2 people contacted the BBB today and contacted Elder legal aid I have called them 8 times since 5 p.m June 6 four people lied & hung up now customer is saying finance is control of my money when it’s them I have been calling back I recorded every conversation they are open till 8p.m it’s 6:56 & they are purposely not answering they go through your things your not allowed access they are all liars please go else where you see my name I have screen shot all 8 calls since 5 pm and shows how I was placed on excessive holds & now no will answer I AM GOING TO TAKE THEM TO COURT THEY ARE HORRIBLE I HAVE 2 lines of gas in my car & $40 to my name when they did this last month i had to borrow $100 now they took this money on June 3rd ask your self why it hasn’t been charged or $450 refunded my bank has been trying to get my money back since June 3rd customer services is now said finance handles that today on are orders phone call it’s a lie I told them Jimmy again today he didn’t give a damn I told him to remove the hold he said yes but they got a hold on purpose so my bank can’t give me $450 FRAUD AT ITS GREATEST ELDER ABUSE EMOTIONAL STRESS & I still haven’t seen my things even though I been asking since May 4th , 2022 DO NOT DEAL WITH THEM AT ALL you see my google name contact me I let you see the fake invoices listen to the multiple recording I will contact the BBB it’s all my evidence the move central is on Damier st in Irvine also the movers moved at a snails pace took lunch on my time said it wasn’t charged as part of my move but it was don’t they didn’t even lock the doors why ??? Because we’re only going from ALISO TO IRVINE a $800 move with fake added charges I never got a chance to sign a contract because they stole $600 after stealing $1300 the day before you see my name contact the people from prior reviews ask them did they have to pay $50 to see their belongings have anyone ever dealt with a moving company you had to pay to see your own things NO ask them why is there a hold on my money if I owe $600 why isn’t it being charged contact me via google I let you see everything hear the recording the back to back lies I can’t eat this week nor do I have gas call the Company pretend you want to rent a storage I had multiple people contact them a 1 bedroom fits in one container ask them can you access your things they will only tell you it’s a 2 day notice not $50 post it here

Awful, our quote got raised $1500 and got charged an extra 4 hours due to the movers taking their time and not being able to load the truck efficiently. Nonetheless I had to pay out of pocket for THEIR expenses, food, waters, etc. i don’t care about that but at least give the customers a heads up. Oh and they said that they would wrap all the TVs and monitors but surprise, once they were here it was an extra charge.

If I could give negative stars I would!! Worst experience ever!! We hired them to pack and move my 92 year old grandmother from one home to another. First they didn’t show up on the day they were suppose to, promised they would move her the next day. Showed up late the following day and didn’t bring enough packing supplies and didn’t want to work overtime so they only moved half her stuff. Than every time we call to speak with a manager “he is in a meeting”, meanwhile my grandmother is sleeping on a mattress on the floor!! They told us the job was completed and we would have to rebook them!! Do not use them, worst customer service ever!!!

If you have to be out of your house/apartment by a date/time certain - DON"T TRUST these guys to be there when they contracted for or to reasonably compensate you for their failure to show up! The actual movers were fine on the rescheduled move, but the BACK OFFICE IS HORRIBLE. My 2-man (small studio size apt) move was scheduled for Friday afternoon. They had not shown up by 3:30 pm and had not contacted me. I called and then had to wait for them to check on their dispatch for another half an hour and then two more call backs, and then they basically said they would NOT be coming out that afternoon or evening. Tough Luck! And only after another half hour's arguing, could I get them to commit to come out the next day as the first job of the day. My delayed move the next day took approximately 1-1/2 hours with drive time which could have easily been done the previous night. After the move, I asked for a reasonable rebate for their failure to show up when contracted, and they said they could only offer a measly $25 discount. That wasn't even close to what I even tipped the movers! Talk about not standing behind their contract and not treating customers fairly. Go with 2 Men and a Truck or some other more reputable mover who will treat their customers right.