Truklyft, IncReviews of move-central.com

AWFUL experience. I used move central in Oakland. They were 3 hours late. I had to sign a waiver on the phone, which I thought was weird as this could have been arranged online when I actually had time to read and see what I was signing. They were so slow and inefficient I died a little inside every time they did something. Especially one of them hardly lifted a finger and kept complaining. This same guy made me feel uncomfortable by lying down on the bed and asking what happens in this room. I called my husband to come home from his work after that. My husband and I actually did most of the moving. It’s like they just provided the truck and packed it up, very slowly. We lost the fully loaded truck for 20mins on the way to the new place, as they went to macdonalds to get lunch, without telling us. We didn’t even ask them to put stuff in place in our new house as we knew how slow they were so we asked to just unload it all in the garage, to stop the bill from growing. They logged 2x 15 mins break. Which were at least 30-45 mins each (not including the macdonalds trip), and one of them sat in the truck doing nothing for at least an hour in total. They also started an hour after arrival to ‘scope out’ the work. I was told I wasn’t going to be charged for this time, but I was. Was charged 7hours to move a 2 bed apartment. I was told it would be an easy move and quoted 3 hours. They then lied afterwards on the phone when they said I was quoted 9 after calling them (many times) in frustration. One badly damaged TV unit and some scratches on other things but this was actually one of the things they were ok at (moving carefully). It’s like the company is going broke and trying to milk every last penny from customers, not caring about bad reviews or experiences. It was horrible. Don’t use them.

If there's zero star rating it would be the rate. The whole experience with them was just horrible. I would have to file legal action against this company. Please spare your time and save yourself some head ache and chest pains. They are insane crazy greedy about the deposit but can't deliver the service correctly and promptly. This company needs to close down. 1) they didn’t arrive at a promise time 2) they delivered my 52” tv with a missing stand. I had to buy wall tv mount - for which It should have not happened/ 3) they lost part of my bed. I am sleeping at my new house on the floor because my bed is no longer usable in any ways or forms. 4) they folded my sleep number bed mattress and eventually split them into 2. That’s a $3,000 worth of mattress. I am extremely livid about this. They offered to compensate me $100 for the damage done. It’s an insult to be honest. 5) they returned my dining table disassembled and the crew wasn’t notified that they had to put it together. They have no tools with them. So they left my table with no legs. It’s awful. Infuriating. I am livid. Beyond mad. But they kept calling me when they needed the deposit when I told Gilbert the sales person that I am with a dying patient. Very disrespectful.

PLEASE READ ALL REVIEWS before moving forward with this company!!! They are charging us over $3,000 more than the estimate. Jay Ortiz is a slick sales person on the phone. He will talk about all the discounts he can offer you and say he will take care of you. Jay estimated 5-6 storage pods at $100 each per month. The are charging us for over 9 pods at $950 per month. This was higher than the most expensive storage company I could find. Jay also estimated about $2,700 for our move into storage a few miles away, the bill was over $4,000. This was after someone came to our home and took inventory of everything we had inside and outside. In fact, we got rid of more large furniture items since the inventory was taken. We have scammed and I don't want anyone else to go through what we are dealing with. Jay will promise you the world, then stick you with a bill that is far greater than the "good faith" estimate. Please don't fall for it like I did.

Movers under the influence and agressive. Company unwilling to accept responsibility. Over 15k in damaged furniture. Had to file police report. Read details below. They have been sued 8 times in 2 years in Sn Diego County alone (see pictures), probably many more times across Southern California. When they showed up to our new home to unload our belongings the foreman told us we had to much stuff and that he was going to need two more movers (at an additional cost), we reluctantly agreed. Shortly afterwards we started to notice a lot of broken and damaged items. We started to complain to the foreman and say that we wanted to be reimbursed for the packaging/wrapping, since so much was damaged. Things were a little tense, but professional at this point. After a while two other individuals showed up to "help". They continued unloading for for a while when one of the new movers who showed up became very agressive, he was kicking boxes and furniture, and started yelling at me. I immediately noticed he was acting "drunk" and then smelled a strong odor of Marijuana. We called their dispatch immediately and told them what was happening. Astonishingly they did nothing. The aggressive man and another man who was with him continued on-site smoking marijuana and were menacing us. Very scary situation to have men under the influence being aggressive at your home. Unfortunately we had paid earlier in the day (they threatened to leave with our belongings if we didnt pay) and they had included paying a person to break our stuff and threaten us. Before they left the foreman offered to call dispatch on speaker phone to see if it was okay to refund us a part of the money, the dispatcher (Joe Ibarra) said to the driver, "if she's inside the house get in the truck and leave". They have made no serious attempted to correct this situation.

Moving Central Irvine: I moved two miles after selling my home 1/2022 I was given a quote of $959. i paid a deposit and when they brought my furniture to my new place, the manager called me from the main office, was so aggressive and rude, on the phone demanding double of their quote, or they would take my things and store them, And told me i'd have to pay for storage anc a new moving fee. I was sobbing but I had to give him a new credit card to get my furniture. Then went back to check my home and they brought the plaster and paint off the wall at the top of the stairs and left my queen bed in my room. They are the worst business and honestly need to be investigated for extorting customers when they have your whole house of furniture on their trucks. Never ever use them. They are the worst ever.

I Movers Under the Influence- Don't risk your safety with this company! We moved on 7/8/2022. By far the worse company I have ever dealt with. Like a lot of other people who have left negative reviews here, I can confirm, this company has very deceiving business practices. They have very efficient processes designed to force you to pay more than quoted at every turn and they make it impossible to recover any significant losses. If you refuse to pay the upcharges they threaten to leave, with your property. You can read a lot about known and systemic problems in other reviews here on yelp. However, I would like to focus my review on a more serious matter. When they showed up to our new home to unload our belongings the foreman told us we had to much stuff and that he was going to need two more movers (at an additional cost), we reluctantly agreed. Shortly afterwards we started to notice a lot of broken and damaged items. We started to complain to the foreman and say that we wanted to be reimbursed for the packaging/wrapping, since so much was damaged. Things were a little tense, but professional at this point. After a while two other individuals showed up to "help". They continued unloading for for a while when one of the new movers who showed up became very agressive, he was kicking boxes and furniture, and started yelling at me. I immediately noticed he was acting "drunk" and then smelled a strong odor of Marijuana. I honestly became very frightened and nervous since my 15 year old daughter was there and my husband had gone off to finish other tasks. When my husband returned he asked the mover in question to leave, he refused and said he wasn't doing anything wrong. When asked why he was smoking Marijuana his response was "its not illegal". He threatened my husband and they had a verbal dispute, my husband had to walk away to avoid being attacked. We called their dispatch immediately and told them what was happening. Astonishingly they did nothing. The aggressive man and another man who was with him continued on-site smoking marijuana and were menacing us. Very scary situation to have men under the influence being aggressive at your home. Unfortunately we had paid earlier in the day (they threatened to leave with our belongings if we didnt pay) and they had included the extra hours for the two additional movers, so we ended up paying a person to break our stuff and threaten us. Before they left the foreman offered to call dispatch on speaker phone to see if it was okay to refund us a part of the money, the dispatcher (Joe Ibarra) said to the driver, "if she's inside the house get in the truck and leave". After now dozens of calls the company has failed to take any responsibility, nor reimburse us for any services. Even after speaking with Angel, a supposed high-level manager who promised to review the situation carefully. They only offered us a settlement to cover some of the damage, $300.00, when there's over 15k in damaged property. Not to mention the horrible experience. Additionally, Angel told me that that it was not the companies responsibility if one of there employees did something wrong, apparently there have been other situations, simply incredible. Obviously we turned down that settlement offer. We filed a police report and are working on further action. I encourage everyone who has had a bad experience with this company to file a formal complaint with the state. When I filed they were very friendly and it was easy. Apparently this company is well known for poor business practices. Don't let them get away with it. File and let's have the state look at their license. Below is the link and info you need to file a complain. It will only take 5 to 10 minutes. You fill out a form and email it if they need to they will follow up. Info needed for form: Move Central, Inc. 8963 CARROLL WAY STE B1 SAN DIEGO, CA 92121 (619) 358-0587 Cal PUC T# MTR0191020 DOT # 3351096 For more info contact the Bureau of Household Goods and Services, they license all movers in California.

AVOID AT ALL COSTS! This company is a scam! Fraudulent charges, broken, damaged, and missing property! All phone numbers they give are FAKE! You just get CJ or Sammy answering the phone, NOTHING EVER HAPPENS! NO ONE TALKS TO YOU ONCE THEY HAVE YOUR PROPERTY AND MONEY!

Highly unprofessional company. I would advise readers of this review to not go to this company. They did my move on June-01 from Irvine to Eastvale. In that process, they damaged my appliances and charged my card against my consent. They are non-responsive to settle my damage claim a month after it was caused.