Mountain HardwearReviews of mountainhardwear.com

I just recently purchased two pair of Mountain Hardwares Men’s Ghost Whisperer pants. Delivery date is past due by 3 days shipped by OnTrac. Supposedly it was shipped by accident to Michigan instead of Indiana. Contacted Mountain Hardware support which is absolutely terrible. I could hardly understand anyone I spoke to. Finally got through to a Supervisor who told me to contact OnTrac myself. The only way to contact OnTrac is by text or on their website through a Tracking number. Same thing over and over. There has been a delay in your shipping date because it was shipped to another state. OnTrac is one of the worst Shipping or Logistics companies there are. Mountain Hardware said they will have to wait 14 days until they can file a missing package request. I’ve been a loyal Mountain Hardware customer for years, but no longer. But what I will do is file a Claim and Complaint with PayPal which is who I went through to make my purchase. Very disappointed with Mountain Hardware and OnTrac. I will never purchase anything from MH again or use OnTrac at all.

Pas goed op, Mountainhardwearnederland.com is een frauduleuze website en alleen opgezet om je creditcardgegevens te stelen/op te lichten.

Dit is een heel goed merk. Deze site is alleen geen verkoper van dit merk, maar overduidelijk een oplichter. - Nergens bedrijfsinformatie of contactinformatie te vinden. - Extreem lage prijzen, vergeleken met de normale prijzen voor dit merk. -Zeer vreemde teksten, bv bij 'over ons', en de pagina's over verzending en retourneren. Er worden bv dingen genoemd die ze op deze site helemaal niet verkopen, zoals bv sieraden. Raar vertaald, alle woorden met hoofdletter.

Update: Thank you to Jeanne, after closer investigation MH refunded me the money for 12 missing sleeping bags. I appreciate her help. Disappointing Experience with mountain hardwear. I recently placed an order for 20 sleeping bags with mountain hardwear and unfortunately, my experience was far from satisfactory. Only 8 sleeping bags were delivered, despite the order confirmation stating otherwise. Upon reaching out to customer service, I was met with a response that was dismissive and unhelpful. Despite providing evidence of the missing items, the store refused to acknowledge the mistake or offer a resolution. As a loyal customer since 2021 and a representative of a prominent international travel company, I expected better service and accountability from mountain hardwear. The lack of transparency and unwillingness to address the issue in a satisfactory manner is truly disappointing. I urge potential customers to exercise caution when considering purchasing from mountain hardwear, as my experience highlights significant shortcomings in their customer service and order fulfillment processes. Overall, my last experience with mountain hardwear has been frustrating and unsatisfactory, and I will be taking my business elsewhere in the future.

MH and their shipping carrier OnTrac are thieves! Made a purchased and never received my package. Camera footage never record any delivery on their stated time and day. Contact both losers and both blame each other and no one was willing to take responsibility but both are will to take my money in a heart beat. I lost out big time but I will never buy anything from MH again. Stay away from both. Claim number #00047487

DO NOT USE - CREDIT CARD DETAILS STOLEN? Tried to use the website and on payment there was an issue. Within 12 hours credit card has been used fraudulently!! The fraud could of course have come from somewhere else but the card has not been used in a new place in the last few days.

Their website is very misleading and not user-friendly. I placed an order using a couple of gift cards and my credit card. When I placed the order, company charged my credit card the full amount. Only on the second attempt, did it actually redeem the gift cards that I entered. When I contacted Customer Service to cancel the first order, they could not cancel the order on their end. Instead, I had to wait a few weeks for the product to arrive just to return it. Additionally, the customer service did not offer any concessions to me for the problem I encountered with the checkout experience. What should have been a pleasant shopping experience turned into a multi-week additional labor on my end. When I asked for some form of compensation, the support team said that they could not provide any. No effort was made on the company’s end to remediate the issue on their website either. I will not buy any Mountain Hardwear products in the future.

Oplichters. In eerste instantie bleef mijn bestelling weken in een haven in US . Daarna en nog steeds op open zee. Al 2 maanden. Na annuleren vd bestelling werd alle begrip getoond en beloofd mijn geld terug te storten binnen 10 dagen. Echter na 23 dagen nog steeds geen geld gezien. Trap er niet in .