Mountain HardwearReviews of mountainhardwear.com

I just had a very unsatisfactory experience with MHM customer care department. The agents were polite, so it's not about them. Here's the story. I went online to purchase a new ski jacket for my wife for Christmas. I entered my email address when prompted promising a 15% discount on a full priced product. I then went to place an order for the Mythogen Gore-Tex jacket that she had asked for. On checkout I expected to receive the discount but I didn't see it so I ordered it anyway since it was a Christmas present and quantities were limited. I paid $800. After I placed the order I noticed that I had received a promo code in my text messages. I called customer service and was told to call back when I received the jacket for an adjustment. I called back today (having received the jacket) and was told there would be no adjustment. I was told that I should return the jacket to California and place another order for the same jacket with the promo code. So, my wife goes without a Christmas present and we waste time and energy sending jackets back and forth across the country.

DO NOT BUY. I purchased the Nimbus UL 2 tent The poles broke on the first use and the rain fly leaked They want me to pay to ship the product back to them for review and they offered to give me a credit to buy more of the crappy product. DO NOT BUY

worst company ever. I don't recommend it. I never receive the package and they said I receive it. They don't want to refund me.

"Practical lifetime of material exceeded" That is the company's response to two out of two or my submittals. On the phone, they hint that they might honor the warranty, but then after I go to the expense of shipping, they do not. My tent had glued not sewn seams. The glue failed, but they would not stitch it, as indicated over the phone. Gluing seams is a manufacturing defect. Would not every defect submitted to the company exceed the lifetime of the product? This renders their warranty meaningless. Do not even waste your time and money sending anything in under the so-called warranty.

Mountain Hardware does not stand behind their warranty. If the fabric fails, they just say that the product exceeded its standard lifetime. I would not recommend buying their products. You cannot reach them by phone. I have called several times and left messages with no response.

Mountain hardware does not back up their warranty obligations!!! I recently sent a jacket back to them for simple zipper repair. They sent it back to me stating that it was not clean enough to repair the zippers. I then talked to a woman in customer service for 5 minutes about how many times I needed to wash my jacket before they would be willing to fix it the zippers. This was the simplest of asks for a warranty. Mountain hardware could not even manage to repair a few zippers without a stipulation. I will no longer be buying their products.

Molti anni fa ho acquistato una giacca in goretex la quale ha passato il 90% della sua vita in armadio. Mi decido per la prima volta a lavarla naturalmente con tutte le cure per il goretex e alla fine dopo l' asciugatura trovo tutte le termosaldature delle quatto tasche anteriori completamente scollate e sgretolate la giacca è da buttare. Scrivo alla garanzia goretex e mi rispondono che loro coprono solo l' impermeabilita della giacca non i dfetti delle saldature. Ma mi domando che impermeabilità può avere una giacca con tutte quattro le tasche antriori scollate e quindi aperte?

I strongly advise against shopping with Mountain Hardwear. My experience with them has been nothing short of frustrating and disappointing. After having several hundred dollars worth of items stolen, I reached out to Mountain Hardwear in hopes of receiving reimbursement or at least some assistance. Instead, I was met with a company that clearly cares more about avoiding responsibility than providing any kind of meaningful customer service. Mountain Hardwear’s "missing items" investigation process is a joke. They don't actually investigate anything. They simply delay, offering false promises of follow-up. Initially, they said they’d respond in 5 days, but then, during a phone call, they told me it would actually take 14 days—another clear example of misleading communication. After all that, they told me they wouldn’t do anything about the theft because they couldn’t "be sure it was true." Essentially, they’re accusing their customers of dishonesty without any proof to back it up. It’s insulting. It’s clear that Mountain Hardwear has no faith in their customers and no interest in standing behind their products or services. Instead of taking responsibility for a situation that was beyond my control, they dismissed me outright. They would rather lose loyal customers than address legitimate issues or offer any resolution. If you’re looking for a company that values its customers and takes responsibility for their products, look elsewhere. Mountain Hardwear is a company that won’t stand by you when you need them most. Save yourself the headache and shop with a brand that values trust and customer care.