Olga W.
Disappointing Experience with mountain…
Update: Thank you to Jeanne, after closer investigation MH refunded me the money for 12 missing sleeping bags. I appreciate her help. Disappointing Experience with mountain hardwear. I recently placed an order for 20 sleeping bags with mountain hardwear and unfortunately, my experience was far from satisfactory. Only 8 sleeping bags were delivered, despite the order confirmation stating otherwise. Upon reaching out to customer service, I was met with a response that was dismissive and unhelpful. Despite providing evidence of the missing items, the store refused to acknowledge the mistake or offer a resolution. As a loyal customer since 2021 and a representative of a prominent international travel company, I expected better service and accountability from mountain hardwear. The lack of transparency and unwillingness to address the issue in a satisfactory manner is truly disappointing. I urge potential customers to exercise caution when considering purchasing from mountain hardwear, as my experience highlights significant shortcomings in their customer service and order fulfillment processes. Overall, my last experience with mountain hardwear has been frustrating and unsatisfactory, and I will be taking my business elsewhere in the future.