MotoBuys.comReviews of motobuys.com

Bought a starter dirt bike for my son. After the purchase I had some questions and called the number found on the website. Customer service was A++ they knew what order I was referring to as well as very polite and helpful. Quality of this dirt bike is surprisingly good. My son loves it! Shipping was the only issue and that is on FedEx. So I highly recommend this company and will be making future purchases.

Save your money and buy somewhere else. My grandkids got 20 minutes of riding on m8ni XRX and sprocket damaged and chain won't stay on. Found out it was never put together correctly. Can't get anyone to return calls. No tech support. Sent me parts but no instructions on how to fix. Why am I fixing this

I recently ordered a bike for my granddaughter for her birthday. The customer service I received before, during, and after the sale was exceptional. A big thanks to Carlos, Peter, and Charlie for a job well done. This company truly appreciates their customers, a trait not common these days. I look forward to continuing doing business with them as my granddaughter grows and progresses with her riding.

Ordered December 6th, received December 22nd, opened December 25th and the right front wheel sheared off on December 26th. This could be a defective product and I can live with that, what I can't deal with is the lack of customer support. I contacted them December 6th, received a response after multiple follow up emails and calls the week of January 6th. The follow up did not address my concern and asked me to re-send the info I'd already sent. Another 10 days passed (during which time I called and emailed a bunch of times) and I as told to talk to tech support. Tech support seemed to have no idea what was going on, even though I provided all the info to Motobuys multiple times. As of this writing I'm still waiting to hear back (it is January 19th). There are other retailers for these products, don't use Motobuys.

I contacted several companies before purchasing from MotoBuys and selected them for the good communications I received before my order. I purchased a Trailmaster youth ATV and it arrived in 8 days. The ATV was well packaged and arrived with no damage. The only complaint I have is that there were no assembly instruction included with the ATV. However, it was not that difficult to figure out how to assemble it. Basically, it was just install 4 wheels, 2 luggage racks, the handlebars and battery. The engine started right up and ran fine as soon as fuel was added. Anyone with basic mechanical skills should have no problem with the assembly. My grandson loves the ATV and I will definitely be buying from Motobuys again.

The sales people were helpful with my questions before I purchased. My bike I ordered for my son came quick and in a undamaged box. All the parts were in good shape. The only thing that can be said that was negative about my experience so far is that the instructions for putting the bike together are terrible. That is not the dealers fault as those come from the factory that way. You pretty much have to figure it out as you go. The front end wasn't terrible it was just the horrible placement of the battery and having to install the battery was a nightmare. No mechanical issues so far as it ran good as soon as I put the bike together. The bike I purchased was an apollo dB 25 70cc fully automatic. I feel that I could have avoided some hasles with the installation if I bought the manual instead. Don't believe alot the bad reviews because most of them are bad communication and no desire to resolve the issues than just being upset.the only thing I would ask from moto buys is that they include some additional instructions as there isn't any information on this bike on you tube or anything. But overall was a great experience. I would definitely buy from them again.

Hello. Let me start out by admitting that based on the reviews that I initially read on this site (which was AFTER I purchased my ibello scooter from Motobuys), I was just waiting for my transaction to go wrong, in one way or another. But...the transaction between myself, Charlie, and the warehouse was seamless!!! Charlie was extremely professional, kind, and resourceful throughout the entire experience!! Whenever I had a question, Charlie promptly responded to my email/calls! I love my ibello scooter!! It arrived undamaged, with all accessories...ect.., without even a scratch!!! I was provided with a tracking number for my MCD paperwork, with it being scheduled to arrive within the week!! I will definitely be a returning customer following this experience!!!! Thanks Motobuys & Charlie!! Happy Customer, Denise

Trailmaster 300 arrived with shipping damage; instrument panel broken in half and steering shaft loose. Requested broken parts and was only sent one. My ph# has now been blocked from live persons, messages and emails unanswered. Had to order parts from another company. If you can’t work and fix these products on your own, do not buy from them. Warranty and customer service are unfortunately non-existent.