MOTIVINCIReviews of motivinci.com

Response from MOTIVINCIOct 24, 2023

Hello Ryan, Thank you for your kind words. Customer satisfaction is our priority and it means the world to us that you found our support helpful. Regarding the issue you mentioned about the hands in the painting, we're sorry to hear that it wasn't up to your expectations. Your feedback is valuable to us, and we'll certainly take this into consideration as we work on enhancing our products. We're looking forward to the opportunity to serve you again in the near future. If you decide to purchase another painting, please don't hesitate to reach out to us, and we'll do our best to ensure your experience is even better. Best, Motivinci Team

Response from MOTIVINCIOct 24, 2023

Hello Mergim, Thank you for your review. Helping our clients is our mission as we place their satisfaction as our top priority! Please do not hesitate to contact us anytime you need any assistance. Best, Motivinci Team

Response from MOTIVINCISep 13, 2023

Hello Alexandr, I'm really sorry to hear that you didn't get any email responses. Our system didn't show any record of receiving your emails. Nonetheless, I've contacted you at [email protected]. Please rest assured that we are always here and ready to assist you in any way we can. I eagerly await your response and am committed to resolving any issues you may have. Have a nice day. Best, Motivinci Team

Response from MOTIVINCISep 11, 2023

Hello Alex, Thank you for taking the time to share your feedback with us regarding your recent shopping experience. We are deeply sorry to learn about this situation. While we are dedicated to ensuring that our packages are as durable as possible, we understand that shipping companies do not always handle packages with the level of care we would like, and we sincerely apologize for this inconvenience. We would like to resolve this issue to your satisfaction. We can offer two options: 1. Replacement: We can send you a replacement poster using a different shipping company to ensure its safe delivery. 2. Refund: Alternatively, if you prefer, we can issue a refund for your purchase. To initiate the resolution process, please contact us at [email protected] and provide us with some photos of the damaged poster. Furthermore, we apologize for the delay in our response. We are making every effort to reply as promptly as possible. However, we kindly request our customers not to send multiple messages before receiving our reply. Our system operates on a queue system, and we respond to all emails in the order they are received. When a new message is added to the conversation, it may cause the conversation to be moved to the end of the queue. We understand the inconvenience this may have caused, and we sincerely apologize. We are eager to hear from you and resolve this matter to your satisfaction. Please do not hesitate to reach out, and we will ensure that your concerns are addressed promptly. We look forward to hearing back from you! Best, Motivinci Team

Response from MOTIVINCISep 13, 2023

Hey there, Thank you for your kind review. We are thrilled to hear that you not only appreciate our art but also our customer service. We're dedicated to ensuring you have a great experience with us. Looking forward to serving you again in the future and providing you with more art that you'll love. :) Best, Motivinci Team