Nancy
Poor Customer Service
I had two poor experiences. The shoulder wrap arrived in a timely manner. However there were difficulties getting it to my son because of the USPS. That was not Mosaic's fault. The problem began when I inquired about the delivery. The responses from Mosaic were both condescending and not helpful. The benefits of weighted blankets are not widely known. When my son opened the package all he found was the shoulder wrap. There was no information about how or when to wear the wrap. I answered his questions as best I could. When I asked Mosaic customer service about the lack of instructions I was told that there are none and that I was the only customer to ever ask for directions. Wow. Very disappointing and I also find that a little hard to believe. I'm convinced that this lack of direction will result in my son not using the wrap and me wasting money. I'm very glad that I did not spend hundreds of dollars on an adult-sized blanket and have this negative experience.