Allison C.
Extremely poor customer service
I ordered a blanket and didn’t like the tiny beads in it, so I initiated a return. I emailed them for a return label and someone emailed me back telling me to just send it to another customer who wanted the blanket… and they nearly gave me the other customer’s home address, which was really inappropriate. I also knew that if I went that route, I’d never get a refund. They ended up just emailing me a return address to send it to, so I sent it there skeptically because there was no official return process. I shipped it to them, nearly $50 for shipping, and I simply never heard back from them after that. No refund and not even an acknowledgement of delivery of the blanket or anything. I emailed and emailed, using all of their emails including the one I was communicating with them through in the first place, and I called several times. I did this for two months before I ended up just filing a dispute through my credit card and getting a refund that way. I did everything I could to reach them and couldn’t reach a single soul after that initial email exchange.

