Robert O.
Great rate & strong start - stumbled at the end
Great rate and start to the process. Easy to submit documents, but some had to be submitted multiple times. Closing paperwork was wrong, despite me reminding of all prepaids. This led to me overpaying by over $3k, which was promptly returned to me by the closing company. Started off as my best mortgage experience, but stumbled at the end causing unnecessary stress and anxiety. All that said, I would still try Morty again, hoping that it finishes as strong as it began.
Response from MortyDec 3, 2021
Hey Robert, We're so glad you enjoyed working with us and we regret that sentiment wasn't consistent through closing. We certainly appreciate your willingness to give us another opportunity for your business and will be sure to deliver the 5-star experience you expected and deserved initially. Our team has doubled and our product has improved significantly since we first worked together and we look forward to demonstrating those advancements when we work together next! Best, Rob




