MortyReviews of morty.com

Response from MortyDec 3, 2021

Hi Katie, Thank you for using Morty and congratulations on your new home. At Morty, we strive to offer the most efficient mortgage experience possible and have designed a fully digital product that reduces the amount of time buyers spend bogged down by incessant phone calls or emails. Of course, getting a mortgage and buying a home is unpredictable, so our team of mortgage experts are readily available throughout the process to provide support and make sure you have everything you need to close on time. Morty’s proprietary Closing Tracker is a central source of truth for loan status and our platform is designed to minimize the need for direct updates but we could have done a better job of tailoring our communication to your preferred method. We’re sorry that we missed the mark in that regard. We appreciate your feedback and are constantly improving our communication processes to provide a level of communication that serves a wide range of borrowers. Best, Rob

Response from MortyDec 3, 2021

Hi Brian, Thank you for using Morty and congratulations on your new home. When collecting loan application information, we consider all documentation required by lenders and by law, as well as additional materials that are necessary to achieve an efficient, on-time closing. We request all this information upfront and, since every borrower profile is different, we cannot always anticipate all necessary documentation. We could have done a better job of keeping you informed along the way and working with the lender to correct any errors prior to closing. We regret that our communication around this process didn’t meet your expectations. We appreciate your feedback as we are constantly looking for ways to improve our processes. Best, Rob