MO
The whole process was stressful
The whole process was stressful. Despite our responding quickly and providing them with every document that was requested, we were requested to provide the same documents several times. At the settlement, there were questions that we had that were responded to with vague answers and until I pushed for specific answers, they would not have been answered. Also, we were told at settlement that our loan would most likely not be sold and that we would receive an email with the loan number so that we could sign up for automatic withdrawal. I had to follow up with them several weeks later and was then informed that our loan was sold and was given a loan number. I am glad that the whole process is over.