Paul G.
Our agent was not helpful in the least
Our agent was not helpful in the least, we were given two different log in’s to enter information and when we asked if they had everything they needed from us he said yes but then underwriting was requesting the same documents. The two input systems either are not connected or the agent and the loan officer failed to look where they advised us to enter documents. Our loan almost blew up because the agent was unaware of what underwriting needed and did not reach out to underwriting or even look to see what was missing despite our numerous emails to confirm what was needed and where to send things to.