Daniele C.
More than negative experience.
I ordered 4 shock absorbers for my car but they make a mistake sending me 3 rear and 1 front, I report the problem and they tell me they will send me the replacement part and that I will receive a tracking number via email. I don't receive anything and I write again. From that moment the lies begin. Every time I enter the chat room or write an email to know where is the tracking of the piece they tell me they will send it to me in a few days and of course they never do. They even promise a refund but of that, as with the tracking, no trace. Eventually, they stopped responding to emails forcing me to go back to chat and start all over from the beginning. Months went by and I didn't get any kind of feedback despite continuing to write. In the end I was forced to buy another shock absorber, to spend money for a piece that I did not need and solve at my own expense the problem that they created for me. Total lack of reliability and professionalism: I lost time and money with people who have no respect for the customer.
Response from Morris 4x4 CenterOct 11, 2021
Hi Daniele- I am so sorry to hear about the negative experience you've had with us here at Morris4x4 Center. Your frustration is completely understandable and I am so sorry that this shipping mix up was not resolved in a timely manner for you. If you could please contact us at onlinesupport @ morris4x4center.com, I'd be happy to see how I can get a resolution moving along for you.


