Morris 4x4 CenterReviews of morris4x4center.com

Terrible company to do business with. Sent me the wrong order. Spent over 10+ hours on the phone with them. Most of that being on hold waiting for customer service. And that's because the live chat is ZERO help, and they don't respond to e-mails. The multiple times I've spoken with them, the customer service reps are incompetent, or just flat out lie to me. I guess they think their customers are stupid. 4 weeks later I still had the wrong product and they still had my money and still no resolution to getting the correct product. Eventually, I was able to get the wrong product returned, but the product I had ordered they no longer even carried. I asked about getting a lesser model version of the correct product and they said sure they would give me a store credit and do an order for the other product. 2 weeks later they said they wouldn't sell it to me at the price and price match, even though I had e-mails of them saying they would. ultimately, it was a 20+ hour waste of my time.

Don't bother! This company commonly has "sales" in which they mark products up over MSRP so they can discount them down to what they call a "sale price" for unsuspecting customers. They do not deserve the business!

My son ordered part. Was wrong one-his fault. Been trying for THREE WEEKS calling 3x/wk & being stuck on hold for over 30 mins each time waiting for customer service to answer. Figured I’d wait on chat w/customer service as well-same result! I even called the sales dept & explained. Sales guy said to wait for manager to answer. After waiting 35 mins I hung up and did the same thing again. This sales guy just put me on hold for a manager and AGAIN nobody answered after another 45 min wait! Finally made a complaint on Facebook and someone answered with the reply that I’d be receiving an email with return info after representative asked numerous questions. I received email a wk later asking the same questions I answered already. Sent reply with same answers as before. This place has THE WORST CUSTOMER SERVICE DEPT EVER UPDATE...received message via Messenger app from someone at Morris. Had the man call me directly. Turns out he’s the CMO of Morris 4x4. He explained the situation they’re in with back ordered parts etc due to their own supplier issues, more people at home ordering more parts that Morris may/may not have in stock, more people with customer care issues and so forth. I understand bc I work in the automotive industry. I told him maybe Morris should put out a statement on their social media accounts explaining this to others. I told him my worst problem is lack of acknowledgment OF ANY KIND FROM ANYONE. He was EXTREMELY understanding of the problems I’ve been having. This man is PERSONALLY affronted by all our issues and made sure I understand this is NOT how they do business. He informed me he will be doing everything he can to get the refund process going. He also sent a gift card for all the trouble I’ve experienced. I will be more than happy to adjust my reviews afterwards according to satisfactory solving of my problem. One star review moves to 2 star for now

I would not even give this company a 1 rating.the customer service is non-existant. When you can get someone on the phone they inform you that all they can do is send and e mail and someone will get back with you within 48 hrs max. I have sent multiple emails as well via their website, for over a week with no response. The part I received stated a universal fit for my 2011 jeep wrangler jk. The part is not even close to fitting. I will Never do business with this company again. j