Shannon Crosslin T.
Don’t waste your money & 1st update
My son ordered part. Was wrong one-his fault. Been trying for THREE WEEKS calling 3x/wk & being stuck on hold for over 30 mins each time waiting for customer service to answer. Figured I’d wait on chat w/customer service as well-same result! I even called the sales dept & explained. Sales guy said to wait for manager to answer. After waiting 35 mins I hung up and did the same thing again. This sales guy just put me on hold for a manager and AGAIN nobody answered after another 45 min wait! Finally made a complaint on Facebook and someone answered with the reply that I’d be receiving an email with return info after representative asked numerous questions. I received email a wk later asking the same questions I answered already. Sent reply with same answers as before. This place has THE WORST CUSTOMER SERVICE DEPT EVER UPDATE...received message via Messenger app from someone at Morris. Had the man call me directly. Turns out he’s the CMO of Morris 4x4. He explained the situation they’re in with back ordered parts etc due to their own supplier issues, more people at home ordering more parts that Morris may/may not have in stock, more people with customer care issues and so forth. I understand bc I work in the automotive industry. I told him maybe Morris should put out a statement on their social media accounts explaining this to others. I told him my worst problem is lack of acknowledgment OF ANY KIND FROM ANYONE. He was EXTREMELY understanding of the problems I’ve been having. This man is PERSONALLY affronted by all our issues and made sure I understand this is NOT how they do business. He informed me he will be doing everything he can to get the refund process going. He also sent a gift card for all the trouble I’ve experienced. I will be more than happy to adjust my reviews afterwards according to satisfactory solving of my problem. One star review moves to 2 star for now