Ordered a fitted fuel line for my 1964 Willy's Jeep. Line from tank to pump that was sent was not correct. It took 4 days to get a return set up, and only happened because I called and waited online for 20 minutes. No response to email request for return. On top of all that, charged me a restocking fee and shipping fee. Will never do business with this company again.
Response from Morris 4x4 CenterMar 22, 2022
Hi Joe- I am sorry to hear that the fuel line ordered did not fit your vehicle as anticipated and that the return process took longer than it should have. As for the return fees, if we had incorrect fitment information on our website, we can get those return fees waived for you. Please contact us at onlinesupport @ morris4x4center.com with your order number and I'd be happy to review this for you.
WE
Wes
I purchase a set of seat covers
I purchase a set of seat covers, and the color didn't match the picture. Now I have to pay 20% restock. This company is about scamming customers. STAY AWAY. I would give them zero stars if I could.I'm done one and done with Morris 4x4
Response from Morris 4x4 CenterMar 4, 2022
Hi Wes- I am sorry to hear you are unhappy with the color of the floor mats. Unfortunately one downfall of online sales is that color perception can differ based on the individual and screen resolution. However, we are happy to offer free return if you are exchanging the item for something else. Unfortunately we do have to have return fees in order to cover the cost of shipping out and returning items if no exchange takes place. If there is any further information I can provide for you or you would like assistance with an exchange, please contact us at onlinesupport@ autoanything.com.
BD
Bill D.
I purchased a liftkit November 26 and…
I purchased a liftkit November 26 and was promptly charged for my purchase that would not ship for 2 weeks. After the 2 weeks the kit shipped but Fedex lost the package. After waiting 2 weeks for Fedex I contacted Morris4x4, waited 25min. for customer service to tell them I was submitting a lost package claim.(The shipper is supposed to make the claim) Fedex denied the claim went back to Morris 4x4 support again where I was offered a 20% charge restocking fee for the part I had recieved that complements the part I never recieved. 62 days later I was refunded for the kit after a 3rd customer support contact and I have a $60 part I don't need. stay away
Response from Morris 4x4 CenterFeb 7, 2022
Hi Bill-I am sorry to hear about this frustrating and inconvenient experience you've had with us here at Morris 4x4 Center. This is definitely not how our refund/claims process usually goes, and I am so sorry that this issue was not handled more promptly for you. Please contact me at onlinesupport @ morrix4x4center.com with your order number so I can make sure you are fully refunded.
FU
Fucewe
Stay awayvfrom this company
This is pretty much the same as the rest of the one star reviews...ordered a part...site said it was in stock...then one day later out of stock...kept getting the run around about covid and supply chains...shipping window passed...they are false advertisers...and i need approval for a refund from the manufacturer...get outta here with that caca de toro...I WOULD ADVISE YOU GO TO ANOTHER COMPANY FOR JEEP PARTS...like quadratec or 4 wheel parts...any place but here...my local dealer will have my ac and heater control unit by this monday the 7th of february...and no i shouldnt have to wait out a delay because moris 4x4 center cant get thier caca together.
Response from Morris 4x4 CenterFeb 5, 2022
Hello- I am sorry to hear that your order did not ship as quickly as anticipated. As I'm sure you saw in the emails from us, we are experiencing a variety of supply chain disruptions that make it more difficult for us to predict lead times and stay fully on top of inventory as it changes rapidly. If there is anything we can do to turn your experience around or make this delay up to you, please contact us at onlinesupport @ morris4x4center.com.
JR
James R.
Well wont shop here again
Well, I am still waiting on an order that was made last month. I have already started paying for it. They give you an illusion that everything is in stock and ready to ship. They are eager to cancel your order if you don't want to wait instead of shipping you your product. Covid-19 is just an excuse for poor business practice. The business will be failing by no fault but their own
Well on hold now for a manager and I am being told none available keep getting the run around blaming the manufacture for their miss management
Response from Morris 4x4 CenterDec 14, 2021
Hi James- I want to sincerely apologize that your order did not ship as quickly as anticipated. We try to always offer accurate and close ship dates, and I am sorry this has not been your experience.
A variety of supply chain disruptions have made it more difficult to accurately predict lead times lately as well as are causing shipments to leave more slowly than usual. That being said, we are doing our best to get orders shipped as quickly as possible. We offer cancellations if customers are unable to wait as we don't want to hold their funds if they need to find alternatives, but we greatly appreciate customers who are able to wait out the delays. If there is anything we can do to make this up to you, please contact me at onlinesupport @ morris4x4center.com.
SR
Seth R.
Scam website
Ordered a back seat and they said would ship within the week and receive it within 2 weeks. Got no email about my order being shipped until 3 weeks later saying shipping has been revised and would ship the following month. Since then I've gotten an email every other month saying shipping has been revised and now it's been 6 months and no seat. They are a scam.
Response from Morris 4x4 CenterDec 9, 2021
Hi Seth- I am sorry to hear your order has not shipped as quickly as anticipated. We realized shipping delays are frustrating and inconvenient, and I am so sorry for that. That being said, if you are unable to wait for the order, we can absolutely cancel it and fully refund you. Please contact us at onlinesupport @ morris4x4center.com for assistance.
RM
R.M.
Defective radiator, horrible customer service
I bought a Griffin radiator from them. The first one came damaged. They sent me a 2nd one and left me with the junk 1st item. I installed the 2nd radiator and it leaked, dumping all of the coolant out. I messaged them asking for a refund. They replied telling me I'd get a refund once I send it back. I reinstalled the factory radiator and had ZERO leaks. I sent the Griffin radiator back. My refund was not given thus far. As time went by, Griffin conveniently claims that there was no problem with their horrible product, so Morris said they would partially refund me. After going back and forth with them showing them reviews and forum posts by people with the same problems I had, they refused to keep their customer happy. They refunded part of my order and did not refund my extended warranty that I purchased.
Lastly, they keep censoring my review of that radiator. Talk about shady. Horrible company, horrible products, horrible respect for customers, as well as service. They'd rather stand by defective horrible products rather than their customers. Their prices are not very competitive either. You have much better service elsewhere.
-Response-
Oh, I can imagine you got Griffin on speed dial and they are waiting in suspense at a drop of a hat to stop production of their products to test a defective radiator this morning. Well, I spoke with the president of Griffin, Tom Beebe, last night and he says your full of it.
You still scammed me out of, not only my refund, but refunding my extended warranty.
It doesn’t matter what you say. People will read this review and shop elsewhere. Just because you say you have the lowest prices doesn’t magically change the fact that your prices are the same as everyone else. 4WP, Northridge, Quadratec, etc., all have the same or lower prices than you. The only difference is they don’t have F ratings on BBB. They also don’t censor their reviews like you do for your horrible products. People just need to search for Morris4x4 reviews and they’ll see that your company sucks. This site and Yelp, as well as Reddit have plenty of juicy reviews to take business away from you. I’m happy to facilitate that. Refund my extended warranty already.
Response from Morris 4x4 CenterDec 2, 2021
Hi Rico- I am sorry for your frustration with the warranty process. As I mentioned in my email correspondence with you, the manufacturer thoroughly tested your radiator and found no leaks at all. They even contacted me again today stating that they retested the product this morning, and still were unable to find any leaks or defects. Regardless, we've refunded you minus the standard return fees, even though the product isn't technically covered by warranty since it wasn't defective. I am sorry for any frustration this process has caused, but I hope you can see that we are committed to keep our customers happy by the fact that we refunded you regardless of the fact the product was not defective. Also, we always offer the lowest prices, and if we don't, we price match all authorized retailers.
KP
Kevin P.
Morris 4x4 is a great parts supplier!
I've purchased quite a few parts from Morris 4x4 Center, and I've been extremely happy with each purchase. (And that's why I keep using them!) They generally have what I need in stock, and my purchases arrive earlier than scheduled and very well packaged. I appreciate their attention to detail and I highly recommend them for your Jeep parts.
