MoroccanoilReviews of moroccanoil.com

Der Kundenservice ist eine Katastrophe! Seit Tagen versuche ich erfolglos meine Bestellung zu retournieren und an ein Retourenlabel zu kommen, bekomme jedoch keine Reaktion vom Kundenservice. Ich habe den Kundenservice bereits mehrmals kontaktiert, es ist super ärgerlich und einfach nur zeitraubend. Versand, Verpackung alles super schnell und zuverlässig, dafür haltet ihr 5* verdient, aber euer Kundenservice reißt euch derbe runter.

Vorige zondag wou ik een parfum gift set bestellen. Er ging iets mis bij de eerste order en daardoor bestelde ik opnieuw. Daarna bleek dat het geld toch 2x van mijn rekening is gegaan! Ik nam diezelfde zondag direct contact op via mail, maar helaas zonder respons. Ik heb het pakketje dan ook geweigerd via GLS en zou nu wel graag mijn geld terug willen… Hopelijk krijg ik via hier wel een antwoord

Updated Review: A customer service rep contacted me after 4 days and several emails and my order was delivered a few days later. So the site is legitimate. They could work on their customer service - most sites will let you know when your order is likely to arrive as soon as you make your order. They keep you updated on where they are with dispatch prior to delivery. This site could do a lot more of that. If you read the small print of their automated email, it says they don't work weekends, which I guess is the reason for the lack of response (my order was made on a Friday). But they probably should have skeleton staff on weekends to attend to orders. They could do a LOT more on the customer service side. But do not fear, the site is legit. Original review: I'm not sure if uk.moroccanoil.com is a legitimate website. I ordered a bunch of products worth about 100 GBP 4 days ago and, other than a confirmation email, I haven't received any additional info on my order. The website says delivery is within 2-3 days but when I check on my order it still reads 'unfulfilled'. I have emailed them a couple of times and received no response. They only have a single contact which is an email address, which they clearly don't respond to. I was excited about their products, but much less so now. I would recommend ordering on Amazon as at least there you have some control and there are consequences to the supplier. Not sure I would order any of their products again though as they clearly care very little about their customers and customer experience.

Disgraceful customer service. As with many other reviews getting support from customer service is completely lacking. I’ve been waiting for a response for over 10 days following a delivery of a body travel set which was part of my order. The set arrived in a tatty packing and an item missing from the gift set, which appears to have be replaced with a sample hairspray. I have emailed 3 times and attempted to make contact via Facebook. The additional products I ordered are ok but nothing special. Next step is to contact trading standards and my credit card company to see if they can get a refund for me. Very disappointed with this international company who are apparently sponsoring the Eurovision song contest this year. The power of complaining; 4th email sent and a negative review on Trustpilot …I have now received a refund! Thank you.

the reviews here say it all. Non existent customer service. I spent £80 on products and a £20 hair spray that did not work. I emailed (no telephone number of course) and received a confirmation but no contact after a week so I chased and emailed again with still no contact after two weeks. I need a refund for a faulty product and have been completely ignored. Do not order direct from Morrocanoil.

Bloody awful company lack of customer service. I am beyond angry I have repeatedly contacted them regarding an order that was placed over a week ago money has been taken from my account, DPD sent an email last Monday that they had received notification that my order was ready to collect and once they had it would inform me. Since then nothing I’ve had sparse emails from their customer service who have been beyond useless and unhelpful avoid this shambolic company that take your money but don’t deliver the goods. I am now having to raise this with my own bank as fraud.

Ordine da GLS mai arrivato anche se risulta consegnato. Moroccanoil non risponde alla mail. Pessimo servizio

I bought some of the "New Improved Formula" repairing shampoo yesterday. It's awful, really thin and runny and awful fragrance. It's made my hair dry. They have obviously reformulated it to save money. I shall use as hand soap as that's all it's fit for. Won't buy any of their products ever again.