More than a BackpackReviews of morethanabackpack.com

First of all it took forever to be received after purchase. The color of the purse looks nothing like the picture.

I ordered a cat back pack. I didn't receive an email confirming my purchase or any follow up email about delivery or anything else. I emailed the company 3 times in their email address as well as the website with no response and I was ready to give up thinking I lost my money. I finally go an email the day I received the package saying I should have the package now. The back pack was just ok the plastic front came in dented and the straps too short. The bottom of the bag could be more secure as I use it for a 4 month kitten and its already drooping at the bottom and pad that is meant to secure it is not fixable as there is no velcro to stick it.

I got the waterproof mochilas school backpack, and it is PERFECT for a university student. It has so many pockets that can store several things that you will need throughout the day. The backpack fits my laptop and my iPad and several notebooks. The straps are very comfortable for walking up hills from lecture to lecture. What seals the deal for me is that it is waterproof. This is my everyday university backpack!

I’m not able to get a hold of customer service to get my shipping info and I’m very frustrated. I dropped 50 on a bag that I don’t even know if it’s coming

Excellent customer service and products! Customer service was personalized, prompt and so helpful. They will make sure you get a great bag that works for you!

1. I payed for quicker shipping 2. My order was sent out after the shipping time frame posted on your website 3. The order never arrived to my residence 4. I have repeatedly asked for this issue to be resolved, with no assistance. This all feels like a scam. Buyer beware. EDIT: The response here from this company is misleading. They have replied, but have been dismissive, unhelpful, and continue to avoid any potential solution to rectify a situation. To deny the reality of poor business practices and customer service is extremely misleading. By all mean More Than A Back, if you want to continue to make illegitimate responses here, we can discuss in more detail publicly.

I did not receive my order whatsoever. All of my information was clear for information to be known, and my order still has yet to come in.

I have bought the backpack on the bases of a) family bussiness as a seller b) alleged quality. When I received the product it is quite obvious that this is a cheap product with low quality stitching and material. No quality control what so ever. My suspicion is that the actual manufacturing is subcontracted to third part with no actual control from the business. Their website is deceitful and I guess this is a trend now. I will be more careful next time. Disappointed