More than a Backpack is listed under Accessories.
More than a Backpack (morethanabackpack.com) has 103 customer reviews on Five Star Index, with an average rating of 2.7 out of 5.
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Josh I.
My backpack arrived but want to send it back. The instruction details are cut off. I’m waiting for instructions as to how and where to send it.
Response from More than a BackpackAug 18, 2024
Please reach out to [email protected] if you have any issues.
kay S.
I bought a white backpack from here, wasn't exactly cheap cost me £36.00 with a discount code, took three weeks to arrive and the quality is awful. I have emailed to refund and send it back. Looks like something I could have got from shien for £10.
Rhian H.
I’m not able to get a hold of customer service to get my shipping info and I’m very frustrated. I dropped 50 on a bag that I don’t even know if it’s coming
Response from More than a BackpackFeb 17, 2024
Hi Rhian, Thank you for your review, however we feel it is a little harsh. We have replied to your email stating we were investigating. We've now sent you your tracking information. The reason you received no order confirmation or tracking information to your email is because you didn't use your email on the order. We did not have this information. You should have received this via SMS. We have now emailed you your tracking link. We do hope you enjoy your backpack. Many thanks More than a backpack
Lyn
I bought 2 of the “leather” travel bags. They are NOT leather! Only the tags are leather. I’m so disgusted to be ripped off. This is false advertising, pretty sure it’s not legal.
Alex
The 2 stars is because they handled my refund very swiftly (probably learning from previous reviews on here). If it was just for the bag it would be 1 star. Like previous reviews said, these bags can be found on aliexpress for 30-40% of the price. I can see they deny just drop shipping from aliexpress but I highly suspect they do. I think they take an order and then put your details in an order on aliexpress. The pictures on the listings are the exact same. My bag arrived, rolled up and crammed inside am absolutely tiny plastic bag with no protection, from a Chinese courier. It was so small I thought it must be something else as it looked like a bag wouldn't fit in it. There was nothing in the package to suggest it was from morethanabackpack at all. I get that that's how business works, you buy something and sell it for more than you paid. My main problem is that I feel deceived. The website comes across as a UK company with UK produced QUALITY bags. The canvas is "ok", it's the stitching, insides and straps that let them down. The "leather" straps look so cheap and ruins the whole look of the bag. It makes the whole thing look cheap and tacky. The inside feels really cheap and "plasticy". The website and concept looks great, but the bag doesn't live up to it at all. Also not happy I had to pay for the return...
Response from More than a BackpackSep 12, 2023
Hi Alex, Thank you for your review. We are sorry that you're not happy. As we have said previously, we DO NOT ship from AliExpress - we have our own dedicated warehouse which gives us excellent delivery speeds across the globe. You cannot get shipping speeds like ours from that company. As you said you've received a full refund and we're sorry we didn't live up to expectations. We will take your feedback on about the packaging and look to do better in the future. Kind Regards, More than a backpack
Desiree
The quality of the back is poor. I am thinking about buying another bag for this one is starting to fall apart after only a few months of use.
