Fatima
Fantastic
Lovely bag such great quality and waterproof! Big enough to fit all of my things and came right on time :)
More than a Backpack is listed under Accessories.
More than a Backpack (morethanabackpack.com) has 103 customer reviews on Five Star Index, with an average rating of 2.7 out of 5.
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Fatima
Lovely bag such great quality and waterproof! Big enough to fit all of my things and came right on time :)
Evangeline J.
The bag came quickly and without fuss. The quality itself is excellent, very water resistant for my commute in Melbourne. I love the colour; super bright and obvious, you can always pick me out from the crowd. And it holds at least a week's worth of groceries at a time which is brilliant.
Lyn
I bought 2 of the “leather” travel bags. They are NOT leather! Only the tags are leather. I’m so disgusted to be ripped off. This is false advertising, pretty sure it’s not legal.
Kali N.
This backpack has been durable and great in all weather so far. Finally found a backpack that will last for my kiddo.
Tanya
My son LOVES the colour orange so to find a backpack in only that colour. There is so much room in the bag which makes it feel lighter while carrying it on his back. We're glad we came across your company!!!!!
Theo F.
My backpack turned up, it was rolled up, with brown dust all over it. Disgusting and unusable. No clear returns method. Evri don't know who they are. Hoping to get my money back. Smart website, poor merchandise.
Response from More than a BackpackSep 12, 2023
Hi Theo, Thank you for your review. We are sorry that you're not happy. This is totally not acceptable and we will be emailing you asking for more information about youorder. We do not expect our bags to arrive in this condition and this is not our normal service. We can only believe something has happened in transit. We will look into this and find out why and how this has happened. Once again, we apologise for this and your experience with us. Kind Regards, More than a backpack
Alex
The 2 stars is because they handled my refund very swiftly (probably learning from previous reviews on here). If it was just for the bag it would be 1 star. Like previous reviews said, these bags can be found on aliexpress for 30-40% of the price. I can see they deny just drop shipping from aliexpress but I highly suspect they do. I think they take an order and then put your details in an order on aliexpress. The pictures on the listings are the exact same. My bag arrived, rolled up and crammed inside am absolutely tiny plastic bag with no protection, from a Chinese courier. It was so small I thought it must be something else as it looked like a bag wouldn't fit in it. There was nothing in the package to suggest it was from morethanabackpack at all. I get that that's how business works, you buy something and sell it for more than you paid. My main problem is that I feel deceived. The website comes across as a UK company with UK produced QUALITY bags. The canvas is "ok", it's the stitching, insides and straps that let them down. The "leather" straps look so cheap and ruins the whole look of the bag. It makes the whole thing look cheap and tacky. The inside feels really cheap and "plasticy". The website and concept looks great, but the bag doesn't live up to it at all. Also not happy I had to pay for the return...
Response from More than a BackpackSep 12, 2023
Hi Alex, Thank you for your review. We are sorry that you're not happy. As we have said previously, we DO NOT ship from AliExpress - we have our own dedicated warehouse which gives us excellent delivery speeds across the globe. You cannot get shipping speeds like ours from that company. As you said you've received a full refund and we're sorry we didn't live up to expectations. We will take your feedback on about the packaging and look to do better in the future. Kind Regards, More than a backpack
Saf
I found this site through my employer, spend £52 on a bag from them, and while it is a decent bag once it arrived, upon looking up the brand out of curiosity I found the exact same product on AliExpress for £30 (delivery included). These people literally ordered the item from AliExpress to my house and pocketed 22 pounds. Avoid at all costs. EDIT: I received an e-mail asking me to provide further information or have my review taken down. I imagine they will do the same as for some other reviews on here and respond with something about these not actually being the same product as on "competitor websites". But if you look the brand of the product I received "Muchuan" you will find that the AliExpress listing is their official store using the exact same images listed on this website. In addition, the pictures posted in the reviews section on AliExpress are 1:1 the bag I purchased. The item's origin is not disclosed anywhere on the page, and the brand is also not mentioned in the listing. No matter how you spin it, this is not okay.
Response from More than a BackpackSep 1, 2023
Hi Saf, Thank you for your review. We are sorry that you're not happy. Addressing the issue, we DO NOT ship from AliExpress - we have our own dedicated warehouse which gives us excellent delivery speeds across the globe. You cannot get shipping speeds like ours from that company. To be transparent and honest, maybe this one item is the same bag, we can't be 100% sure (although, we hope it's not!). Our supplier "could" have sold this item to another company on that platform. We work with a few carefully handpicked suppliers of high-quality products for a few items, we don't own the design and style (some we do, and are own branded and designed). This is not unusual in business, many of your high street stores will have EXACTLY the same item with a different price. However, again to be transparent, we are aiming to move more and more to own branded and designed items - this is the future of the company. Regarding the other seller and why we are more expensive - they do not spend the money on the marketing like we do, shipping will be very slow compared to ours (you may not get the item AT ALL). We also provide a service that you would not get from them, we have staff on hand to reply to your emails within 24 hours (even on weekends). We also give back to charity which you won't be seeing on the other platform. As you said, you're happy with the item and it's a decent bag which is what we wanted to achieve. We feel being called a "scam" is harsh, when you got a high-quality backpack in a quick delivery time (7 days). If you are still unhappy, we are happy for you to return the item to us for a full refund in the UK (if you so wish). We do hope this has helped ease your upset and we wish you well, Kind Regards, More than a backpack