MoparPartsGiant.comReviews of moparpartsgiant.com

I ordered parts from them, but my experience was horrible. Basically, they sent me an open-box brake pad kit ($250) that only had a single unused brake pad in it, when it should have had four brake pads. I contacted their RMA department within 10 minutes of receiving an incomplete order, thinking the packing guy just made a simple mistake and they would send me a replacement. I sent them a bunch of pictures and told them the weight of the box I received, and I was always polite and kind to the agents the whole time. The RMA department slowly researched my claim for 15 days before denying it. Their reason was that the box was not tampered with in transit, so it wasn't their fault. If they had just checked the weight of the items they sent me compared to the USPS shipping weight, they would have realized that they shorted me, but that was too much effort for them, and they would not refund me and decided to make me pay for their mistake. I then contacted my credit card company to get refunded, which took an additional 15 days for them to decline my claim as they sided with moparpartsgiant.com too. I then had to reopen my credit card claim again and write a document providing as much proof as I could to prove I was the victim of moparpartsgiant.com mistake. What helped was going to my local USPS to obtain the shipping weight directly from USPS with the package tracking number (not available online), which proved the weight matched exactly what I had received, proving the box was 5 pounds lighter than what I should have received if they sent me everything I paid for. Based on my experience, I will never do business with them again. I'm not saying not to buy from them, as they did send me 60% of my order, and it was all OEM Mopar parts. However, if they make a mistake, they will make customers like me pay for it. If I wasn't able to get the USPS data as proof, I would be out $250 which is not right. Anyway, I'm just sharing my experience. Please do your own research on this company prior to purchasing parts from them. Pro's - They sent genuine Mopar parts. Con's - Expensive shipping (They charged me $68 for USPS Ground, but they paid USPS $6 for shipping.) - Poor customer service related to an RMA - Will charge the customer for their mistake - Took 4-5 business days to ship an order

Received a large order but they shorted us 2 lifters. Called and told them and they said the Dept rms I think would email me. Got an email but they refunded instead of sending parts. Told them when I called I didn't need a refund I needed the parts to finish the job. Too bad. Had to reorder the 2 lifters ( about the size of one AA battery) and they wanted to charge me another $9 to ship them! They didn't refund a cent of shipping and now I didn't have enough lifters to finish. Called again. Refund department is useless. Customer service was useless. Had to call yet again to speak to a supervisor who said they would refund the shipping so I didn't have to pay it double. Great. Will reorder. Checked and they had them in stock so reordered. They cancelled the order saying now they didn't have them. So I guess that got out of refunding me the shipping. If they were out for the original order they would have known and said so and refunded me immediately. Did they think I wouldn't notice I was 2 lifters short?? Too bad they treat customers like this over small things. Pretty sure I won't be back for anything else if I have to sit on hold for an hour and be told lies and shorted parts with no reason just wait and see if customer notices then won't refund shipping? Be careful. There's plenty of other vendors out there that will treat you better as a customer.

Company charged me a restocking fee and made me pay for return shipping after I used their vin checker on the part that was sent. It was clearly the part I did not need and I showed them pictures too. Customer service was a complete joke and were rude over the phone and useless in the chat feature. They said i didnt use their website properly. Dont advertise the vin checker on the parts page then. Have a better system and don't get an attitude with customers when they do exactly what their supposed to do. Don't buy from them

I submitted my Vin number for the vehicle and they sent me the part, but the bolt pattern did not match up. Sent all the necessary pictures they requested, and a picture of my part with their part. The technician & the RMA department refused to agree that the part they sent me was the wrong part. Their motor had no “brake” & had electrical leads coming off the motor body instead of “female” plug inputs. 🤔

Lots of fake good reviews. They took my money and have extended the shipping date on my order 5 times. It has been over a month now and I still don't have my part. They also won't cancel my order so now I am stuck hoping that they eventually ship my order

Such a relief being able to get factory parts and not have to worry about reliability. Parts arrived quickly and the whole process was easy. Thanks so much!

Absolutely terrible. Ordered a part 2 weeks ago and it's not arrived past the delivery window. Customer service was unhelpful and unwilling to do anything to make it right. Asked for additional help and continued to get the same answer of "we don't know and we can't know when it'll be shipped" I will never, ever buy anything from them again. This experience has been horrible.

Provided vehicle information on a part and was sent the wrong part due to it being a between year in models. Would not allow for a return.....Buyer Beware!!! Just because they try to help...may result in purchasing twice.