Tim
They sent the wrong parts and I have to…
They sent the wrong parts and I have to pay for the return said it would work and it didn’t part number did not match what I ordered computer would not recognize the part I called a dealership by me they said that part will not work on some jeeps
Response from MoparPartsGiant.comMar 27, 2026
Thank you for your feedback. We're sorry to hear about your experience and truly appreciate you bringing this to our attention. This is not the level of service we aim to provide, and we’d like the opportunity to make things right. A member of our team will be reaching out to you directly to discuss the situation further. Please allow us a chance to clarify, a RMA qualifies as wrong parts when the manufacturer mispacked an item, or the part number received does not match what was ordered. Since we don’t have visibility into a customer’s repair needs, we fulfill what is placed in the order. If the correct part was shipped as ordered, the RMA will be categorized as no longer needed, and may be subject to a 20% restocking fee, we apologize for the inconvenience. Additionally, not all parts are eligible for return. For more information, please visit www.moparpartsgiant.com/service/mopar-return_policy