MoparPartsGiant.comReviews of moparpartsgiant.com

Part came quickly fit perfectly! Thank you!!!!

1st Let me say they Do Have Quality OEM Remanufactured Parts. I needed a Starter and this car is Such a paint to get to the starter i did not want cheap aftermarket etc. They shipped it fast and packaged well, the starter works great car starts quieter and quicker than ever before. Do NOT count on their Core Return as part of the deal. Had They actually, or if they eventually will accept my old starter and send the core $ back that would be great. This has been the biggest joke and headache trying to core return. Its been almost 1 month i am Certain it will be a complete month or longer before (IF) the $ ever hits my account, but im pretty sure its never gonna happen... You would think they would send the return core exchange slip WITH the rebuilt starter, seeing as THEY want you to put your old one in their box to send it back. NOPE .. You have to go dig through their website FOREVER then submit an RMA request and wait 3-5 biz days for a response then send them all the info from your order requesting a slip to return core part to the ... And wait for the address because i guess are basically drop-shipping parts all over the country from whatever dealership or warehouse has what you need? They send different parts to different places to get febuilt as well i guess... ?? Idk seemed like a big mystery jist to figure out where to send my core return.... Cause after waiting 7-10 days i submitted another 2nd RMA request where they reply that you will hear back in 1-2 days, but you wont. just to wait another week for them to reply and say wait 2-3 days.... Then they get you the form with an address But No pre paid packing slip that will be another week. I said whatever and paid return postage myself to move it along. You see their fine print states you MUST return it within deadline or they wont refund your $. Then you have to pay return shipping, Again if you want core back if they dont accept it. But you wont. Then. They get it for free. Its a waiting game. After core charge my starter would have been a deal. But by the time you DONT get $ back and also pay shipping to send them your old one not auch a good deal. I am STILL waiting. I e mailed them a screenshot of my tracking showing it was delivered to them then they finally said thanks we attached tracking to the order give us 5 days to inspect it, the. 14 biz days for refund. That was 2 weeks ago... Nothing.... Big Joke Man. Good parts, but dont count on a return or core. They have so much fine print and drag this out so long i am 100% certain they will come up with an excuse to deny my core refund. Find a better company or just accept that that will be the price. This is kind of like dealing with the giverment or the DMV. Just set calendar reminders and follow up. But i wouldnt hold my breath. And after seeing what a nightmare this process is... Man. I was thrilled with the quality of the part. Hoped i found somehwere to continually get parts. My whole family has chryslers and dodges. You can't find quality parts anywhere anymore. I am a full-time mechanice its a challenge to even get good parts. But this core deal being such a PITA kills it. And if you are stuck paying their price without the core mights as well go to the dealership....

Sent me the wrong part even though I verified with my VIN- The return process is horrible. I ordered all weather mats they arrived in a busted up box and no interior packaging or label. The two front mats were removed from the box and within less than 5 minutes I realized they were the wrong parts. I started the return process which is for the most part automated. The first response was to send photos of the packing box and label which I did. I was then denied for not sending pictures of the interior packaging. I was able to find a phone # and was told I needed the label that was placed on the plastic interior wrap. Once I explained the mats were just tossed into the box with no wrap the women stated she needed the label or could not proceed with the return. I directed her back to the pictures and had her look at the yellow sticker (label) bar code and mailing. I was provided an RMA however it specifically states the packaging can not be damaged, I'm paying for the return and a 20% restocking fee for them sending me the Wrong Part. It has taken me a month to get to this point! After several emails and two phone calls. I'm shipping the mats back today hoping that I will at least get some money back. This is one of the most negative difficult experiences I have had with auto parts. UPDATE: 5/8/26 - Mopar received the return on 4/23/26 at 12:16 by JJane. I contacted them on 4/28 and received an email stating please allow 5 business days for the inspection process after delivery date. On 5/5/26 8 business days later and received this message " We are awaiting confirmation that the return was received, inspected, and approved. We apologize for the delay." I have the FED-ex tracking receipt that shows they signed for it on 4/23/26! At this point I have no faith I will receive a refund and have filed a dispute with my credit card. I ONLY used this site due to all the positive Trust pilot reviews - clearly they only post the positive ones as I'm sure I'm not the only customer to experience such a horrible run around.

Pretty easy experience. It would be nice to know what your default shipping method is easier since our address is different for different services. Good price tho.

I ordered a new brake caliper and received a used, dirty caliper. Obviously someone's core return. They don't verify what they are shipping. The return/refund process is a 5 week plus long nightmare and still ongoing. No refund yet. I will never order from these folks ever again. It's just not worth the few $$$ saved.

The company does not ship parts within the promised time period. Do not honor their own cancellation policy.

"I ordered a part that the color did not match properly. I sent them pictures of the part, part numbers, and packaging. They denied my request even though I followed their policy because a clear wrap was not included for the part. I have never come across such terrible service when it wasn't even my fault. I put in my vehicle info and everything was correct. Very unsatisified."

We ordered a part with our vin #, order #CC49517643, the port that the censor would screw in, was not threaded. Unable to use. Try to get a refund or replacement, and because we did not notice this until after the five day period, your company refused to refund or send a suitable replacement. So we lost $170 over with this. Will never order from Mopar again and will let our car friends know about the part issue with this company. Bad business!