MoparReviews of mopar.com

I have being trying to cancell my extend warranty purchased one year ago and the communication with Mopar agents are horrible. Do not buy extend warranty from Mopar.

I orderd a brake line for my 2014 Ram, I paid more money to have it shipped faster. When I got the thankyou email with the shipping confirmation they said it would take 1 or two more days possible longer to receive it, which brought right back to the longer/cheaper shipping date. (Oh well, I need the part).Two weeks go by and no shipping/tracking info. I call four times left messages to call, nothing. So I call again, while I was waiting to be connected, I pushed 0. Finally I get someone in parts. He says I’m in luck the part in there and he’ll tell the online parts store I called and to ship it. The very next day I get an email telling me the part is on back order and not available to ship for maybe over a month. So I cancelled my order and they are returning my money. Left me hanging for two weeks! Unacceptable! It was known before I ordered it that it was back ordered and they led me to believe I’d get it in two weeks! Never order from then again!

Review by Anonymous User I ordered a part and got the wrong part. After the final day of their 30 day return I finally called to get a shipping label. I spoke with Joe, a RMA parts Manager. He was incredibly rude, refused to discuss how mopar is at fault and hung up on me right before threatening me to negate my return at all. I would highly suggest not using these folks. Look somewhere

I had terrible experience buying from Mopar. I ordered the touch-up paint that they advertise on their website. The picture and description of the touch-up paint that they state on their website are completely untrue from what I received, they sent me a completely different paint. They sent me the old touch-up paint design, thin as a regular pen, without an additional clear coating. And on their website they advertise a completely different the touch-up paint design is all-in-1 tool for all your touch-up repairs on Chrysler, Dodge, Jeep, Ram, and Fiat vehicles. The tool features an abrasive prep tip, exact-color match paint, and clear coat). My touch-up paint what they sent me was without a clear coat. Nick the seller tried to convince me that this is a new paint that is already diluted with a clear coating. But the clear coat layer must be applied only after the main painting and cannot be mixing with paint together during the painting. Scammers

I recently purchased an Essential Care Plan from Mopar.com, which includes two oil changes at any dealership. However, when I tried to book an appointment at J Star and another dealership, they told me I would have to pay an additional $40 per oil change. When I contacted Mopar, they stated that dealerships may have different rates and couldn't help me. I raised the point that I provided my VIN when purchasing the plan based on which you suggested the plan specific to my vehicle, so they should be well aware of the vehicle's requirements. Despite selling the plan directly on their website, they were not ready to honor their rates.

Mopar was useless in dealing with the Jeep dealership that I repeatedly took my vehicle to for the repair of the same thing. I also had to pay a higher deductible because the second time, less than four months later, the a/c blower went out again. But now I have to use the extended warranty, which had a higher deductible. The jeep dealership, MacHaik in Ridgeland nor Mopar assumed any responsibility for the failed a/c.

They wont honor presold oil change and tire rotation on a totaled jeep. Non transferable.

Mopar now wants me to buy an extended warranty when they would not replace a steering stabilizer bar ( 2 dealers) because factory said it had to have more slack than what it did. Bought a better grade aftermarket for $10 more, stopped Al shimming. Why would I buy anything extended when you set the bar so high so you don't have to warranty within your 36,000 mole warranty? If be even dumber to buy from you people. R. W. Price ps, sure won't buy from Carlock jeep st tupelo, Ms. They will lie and tell you never been wrecked, not the one I drive now, and claim they can't find Carfax but will mail it , never do, then want to charge for front end alignment day after I bought it, took it to another dealer, said too much damage to frame. Did they offer to trade for something else, sure allowing me $10,000 less than what I have 2 days before. 'Good'peope to trade with beat anybody's price by $500 or give you $5000. Never happen. This was about may 2021 on a 21 Mojave and I complained and no one listened, I'm done with Carlock and no more jeeps.