MoparReviews of mopar.com

The only thing worse than the defective Mopar 25K Fifth Wheel Hitch performance was the absolute joke of a customer service department that apparently is well-trained to string a customer along for such a period that they will hopefully, eventually give up due to the exorbitant about of time taken to resolve an issue. The delay tactics of transferring to other departments, holds of up to 53-minutes, and "we'll call you back", have become excruciatingly overwhelming. I will never buy another product, and wish I had not bought this one. This has been ongoing since JAN '23 when their defective hitch caused over $7K in damage to my truck.

1.8 stars for this company is misleading. They deserve a zero! I would give a zero if I could. Terrible company with terrible customer service. I ordered a part that said "in stock". I paid to ship overnight. When it didn't ship within 24 hours, I messaged them via their contact form. It took them nearly 48 hours to respond stating their "shipping department was behind and it would ship in 24 hours". In other words... they're incompetent. Another 24 hours went by and still nothing, so I contact them again and ask what the heck is the deal. Then they respond with "item is out of stock, we are canceling and refunding your order". What a joke. This place needs to go out of business. Please do not buy from them! You are better off with eBay, Amazon, or just about anywhere other than this place.

I will never pay for this warranty again. They pay for nothing and it took months to get a reply. I never received documents on the case and never knew the case had been closed. There is no use of paying for a warranty that doesn’t cover anything.

If I could give a zero I would. I attempted to purchase a new hub assembly and bolts. Paid almost 500 for the parts plus overnight shipping. It took them 2 weeks to ship something that was suppose to be overnighted. Told them to cancel it and had to find the parts elsewhere and spend more money. They sent it anyway took my money at the very beginning when I ordered. Refused the package, was never in my possession, once it had finally came after getting parts elsewhere. Been over a month and still haven't received my funds back. Giving another couple days before I get a hold of an attorney and file a lawsuit against them. Utterly ridiculous how they do business and surprised theure even still open. I'll never do business with them again. BEWARE if you do.

The website is stupid. I couldn't make the pay par work so i found another website that offered the same product and got it there. If your website is not user friendly, people wont use it. Easy fix but judging from other reviews i dont know how your in business.

I believe this business is closed. No one answers the phone or emails and I can't get an order status. I hope they get the email I sent to cancel my order!

Item sent was not even close to what I ordered, mispackaged! They would not allow an exchange for the item I ordered. Stated that because I opened the package it was not returnable. The package was not transparent, I had to open it to see it was wrong! This company is a scam!

My Jeep had a Mopar battery inserted in my vehicle on 02/6/2021. On 03/10/2023, the battery failed, requiring replacement. The battery has printed on it "36-month free replacement." I went back to the dealer to have the part replaced, only to be advised that it would not be free. Upon hearing this, I contacted Mopar and was advised by customer service that the dead battery in my jeep would be reimbursed and that I just needed to submit a copy of my mechanics' receipt. Upon reviewing this information, I went to my local dealer and had the battery replaced. I submitted the paperwork to Mopar for reimbursement. After several weeks and not hearing anything, I contacted Mopar and was advised that the battery was only warranted for two years. I informed the representative that the battery stated "36-month free replacement" on it, and they refused to comment. I asked to be put in contact with a manager for further information and was denied. Mopar is falsely advertising this product and is not promising what is printed on the battery.