MoparReviews of mopar.com

dealer parts used to be reasonably priced. not anymore. they are acting like they are a premium brand. an alternator for a 2012 jeep patriot is $600. a tacoma alternator is far cheaper. lower control arms were $250 each 3 years ago, now over $400 each. brake shoes for drum brakes are over $100. cmon now

Worst customer service and most unresponsible and unprofessional employees that have no clue of what’s going on. Been waiting for a refund check for my total vehicle since October 2023. We are now in March 2024. They did finally send me a check and they stopped it for no apparent reason. I’ve been having to call them over 35 times since, they totaled my car on October 26, 2023 to get my check. The customer service and the representatives have no clue what day of the week it is never mind what year it is. There is no professionalism and no common sense four year-old daughter daughter has more sensibility and understanding than the people that answer the phone at customer service. It is pathetic that Chrysler Jeep Mopar allows this to go on a multi billion dollar company. You guys are pathetic and letting these people run your company and be so unprofessional is very sad because I love my jeeps.

If I could give it a 0, I would. I cancelled my extended warranty 2 weeks after I purchased my Jeep Grand Cherokee. It took me a year and over 15 phone calls to get my money back! Every excuse was given. “Sent it to wrong address at Stellantis,” who is my loan company. Stellantis OWNS the MOPAR company! “A supervisor would call me.” Never happened. “Check would have to be re-issued.” “It has been sent.” Wrong! Finally, I was told it had been sent but it could take 15 business days for me to receive. What…by Pony Express!?!? It took the FULL 15 business days. I will never buy from Chrysler, Jeep, MOPAR again. And..don’t ever let anyone set up a loan with Stellantis!

Minor emergency. Windshield wipers just cut out. I don't need a tow, but I can't drive in this weather. I am just a few meters from a Canadian Tire open on a Sunday. The dealership doesn't open until Monday. Dealing with Canadian Tire will solve the issue while calling Mopar just resulted in expensive barriers. I paid over $3600 for this protection for 5 years. As a result, I have learned I can't trust the only dealership group in my area. Don't buy this protection . You will be broke and stuck.

Ordered accessory for my car on 27th November it is now 8th Dec has not even been dispatched yet. 2 messages and 2 phone calls later and still no idea when they can send. Have requested refund- let's see if I get one or am beginning to wonder if they are a scam site !

Have emailed and rang several times to try to get a part number for a wiper motor so that I can check used parts. Clearly my jeep dealer won't give it as they only want to sell new parts. Been onto Mopar and they keep coming back with same bull. Contact my local dealership. So my local dealership will sell me a used part Mopar? I think not. Useless

Unfassbar schlechter Service. Es wurden völlig falsche Produkte geliefert (obwohl im Store die richtigen ausgewählt worden sind). Ein Rücksendeausftrag war auch nicht möglich, da der Online-Store anschliessend die Anmeldung verweigerte. Der telefonische Kundendienst konnte (oder wollte) nicht helfen. Eine Email wurde nicht beantwortet. Schliesslich habe ich die Produkte an die im Impressum des (deutschen) Stores zurückgeschickt, um letztendlich festzustellen, dass die angegebene Adresse sowie die im Impressum genannten Verantwortlichen gar nicht mehr existieren ...

I would have given a zero rating but it wasn’t an option.. We just purchased a 2023 Ram 1500 with the 3.6 Pentastar engine. I’ve been in contact with the service department for weeks and no return calls or resolution to the issue this truck has, so I called Mopar to see if they could help me with this! This guy could care less about my complaint. Told me to go to dealership and get a diagnostic test done. How many dealerships do I have to call to find someone that knows what is going on! 80 degree weather and on cold start(first one of the day) this engine revs to 1750 rpm for 30 seconds before it settles down to 1500 rpm. This engine is RACING and I am alarmed. What damage is going to happen when it is 20 degree Michigan winter..? The people Mopar puts on the line doesn’t have enough common sense to tie his shoes for Gods sake. All I wanted is a phone number for someone that’s seen this and knows how to fix it.. I couldn’t even get them to make a note connected to the VIN so if this engine fails after the warranty they will help me! Dude wasn’t interested in doing that for me! Not happy at all!!