MoonpodReviews of moonpod.co

Response from MoonpodMar 21, 2022

Hi Julie, and we thank you for your input, and we're also sorry for the delays and inconvenience here! Kindly note that our team is working hard to process and ship all orders as quickly as they could, and we apologize as well for any delay with our responses! And, while we regret that you feel this way about Moon Pod, we appreciate you taking the time to provide us with your feedback. Please know that our ears are always open to customer feedback, as it will help us gain insight into how other customers feel. Rest assured, we will take this into consideration in order to improve our work at Moon Pod. Thank you once again for your feedback, and for anything else, feel free to reach out to us anytime and stay safe!

Response from MoonpodMar 3, 2022

Hi Porsha and thank you for your feedback. We're also sorry to know that you have received an incorrect item and that our phone support was not available when you called us -- we'll work with you to resolve this! Please call us again at 888-910-9945. Our phone support is available from Friday to Tuesday, from 11AM ET to 3PM ET. You may also email us at [email protected], or open a chat on our website: https://www.moonpod.co/pages/faq. We apologize once more for this inconvenience here, and we thank you as well for your understanding. Please feel free to reach out to us via chat or email anytime, so we can assist you right away!

Response from MoonpodFeb 23, 2022

Hi Mia, and thank you for your input. We're sorry to know that your order it did not arrive with its cover, and we were unable to respond to your messages right away -- we really apologize for this inconvenience here! However, please know that we appreciate your feedback about the Moon Pod's service, as this will help us gain insight into how other customers feel. Rest assured, we will take note of this in order to improve our work at Moon Pod. Once again, we're really sorry to know about this, and please feel free to reach out to us via chat or email to [email protected], so we can further assist you.

Response from MoonpodFeb 21, 2022

Hi RiverBear and thank you for your feedback -- we appreciate your input, and we're so sorry to know about the service you experienced on our website! Please know that our ears are always open to customer feedback, as it will help us gain insight into how other customers feel. Rest assured, we will take this into consideration in order to improve our work at Moon Pod. As for the status of your order, please feel free to reach out to us via chat or email on our website: https://www.moonpod.co/pages/faq or you may also call us at 888-910-9945. Our phone line is available from Friday to Tuesday, from 11am EST to 3pm EST. Thank you once again for your feedback about the Moon Pod and our website!

Response from MoonpodFeb 16, 2022

Hi LA, and thank you for your input on how the product was presented, and we're sorry to know that your Moon Pod has a certain smell -- we don't anticipate any odor on our products, and this is a rare problem that we've encountered! We're really sorry to know about this, as well as any inconvenience with our service and our Return Policy -- please know that we have a general Return Policy that we offer to all customers, and that we need to uphold. Thank you once again for your feedback and for considering the Moon Pod, and for anything else, please feel free to reach out to us via chat or email on our website: https://www.moonpod.co/pages/faq

Response from MoonpodFeb 14, 2022

Hi Pamela, and thank you for your input. And, while we regret that you feel this way about Moon Pod, we appreciate you taking the time to provide us with your feedback about our products. Please know that our ears are always open to customer feedback, as it will help us gain insight into how other customers feel. Rest assured, we will take this into consideration in order to improve our work at Moon Pod. And should you need anything else or any assistance with your order, please feel free to contact us via chat or email on our website: https://www.moonpod.co/pages/faq. Stay safe!

Response from MoonpodFeb 7, 2022

Hi Stephanie, and thank you for your input about the Moon Pod -- and we're sorry to know about this, we'll work with you to correct this! Please feel free to reach out to us via chat or email on our website: https://www.moonpod.co/pages/faq or you may also call us at 888-910-9945. Our phone support is available from Friday to Tuesday, from 11am ET to 3pm ET. Thank you once again for your feedback, and we hope to hear from you soon, so we can correct the concern you have with your Moon Pod right away and stay safe!

Response from MoonpodFeb 2, 2022

Hi Bill, and thank you for your input. And, while we regret that you feel this way about Moon Pod and our Return Policy, we appreciate you taking the time to provide us with your feedback. Please know that our ears are always open to customer feedback, as it will help us gain insight into how other customers feel. Rest assured, we will take this into consideration in order to improve our work at Moon Pod. Thank you once again for considering the Moon pod, and for anything else, feel free to reach out to us anytime and stay safe!