Moonpod is listed under Furniture Stores.
Moonpod (moonpod.co) has 413 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Leonard S.
Quick response
Response from MoonpodJul 18, 2023
Hi Leonard and thank you for your wonderful feedback! We're glad to know that you are happy with the service we have provided -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers! Thank you once again for your amazing feedback of the Moon Pod!
Corinne O.
I placed an order this morning, which I should’ve given more thought to. After a few hours I contacted moon pod, owning my error and asking them to cancel my order. Because the only means of contact is email, I was getting more and more concerned as time passed. No need! I did indeed hear back via email and everything had been taken care of. The order was canceled and my credit card was reversed. Absolutely no problem. I really appreciate this level of customer service especially when it was my mistake.
Response from MoonpodJul 18, 2023
Hi Corinne and thank you for your wonderful feedback! We're glad to know that you are very satisfied with the service we have provided -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers! Thank you once again for your amazing feedback and support of the Moon Pod!
San
Purchase was made without my consent. Customer service resolved the problem quickly and easily.
Response from MoonpodJun 26, 2023
Hi San, first of all, thank you for your wonderful feedback! We're glad to know that you are very satisfied with the service our team has provided -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers! Thank you once again for your wonderful feedback, and we hope to see you soon with the Moon Pod or one of our other products someday. Stay safe!
Luis
Great customer service towards customer satisfaction, prompt responses, quick delivery, and quick communication. Great!
Response from MoonpodJun 26, 2023
Hi Luis, first of all, thank you for your wonderful feedback! We appreciate your input, and we're glad to know that you are very satisfied with the service our team has provided -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers! Thank you once again for your amazing feedback and support on the Moon Pod!
Wendy Y.
I emailed Moonpod on Saturday about getting extra beads because my 4D pillow has gone flat. Cecelia has been wonderful helping me. She emailed me every day keeping me updated on how they we’re going to fix the issue. Today is Monday and Moonpod is sending me another pillow as a replacement. What a great Company! Excellent customer service. Great products!
Response from MoonpodMay 31, 2023
Hi Wendy, first of all, thank you for your wonderful feedback! We're glad to know that you were very satisfied with the prompt service and resolution Cecelia has provided regarding your Moon Pod 4D Pillow -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers! Thank you once again for your amazing feedback and support on the Moon Pod!
Omar
Helped me fix an address I entered incorrectly. They responded quickly and confirmed that the change was made.
Response from MoonpodMay 31, 2023
Hi Omar, first of all, thank you for your wonderful feedback about our service! We're glad to know that you were very satisfied with our assistance -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers! Thank you once again for your amazing support and feedback about the Moon Pod's service!
Kossi
Cecelia was an excellent support representative. She assisted me through my return/refund process. She responded speedily and was very friendly. Thank you!
Response from MoonpodMay 31, 2023
Hi Kossi, first of all, thank you for your wonderful feedback about the Moon Pod's customer support! We're glad to know that you were very satisfied with the service Cecelia has provided -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers! Thank you once again for your amazing feedback and support on the Moon Pod!
Kindness goes a long W.
This product is made well, but did not suit my needs. I had the pleasure of being assisted by Hiyezel, from customer service, who made my return process its own experience. The prompt updates, and superb customer service provided during my return process made me want to purchase this item as a gift for someone in the future. More companies should strive to bestow this type of treatment to their customers ! I can not express the professionalism, and kindness enough! Well done !
Response from MoonpodMay 31, 2023
Hello and thank you for your wonderful feedback about the Moon Pod's customer service! And although we're sorry to see you go, We're glad to know that you were very satisfied with the service Hiyezel has provided -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers! Thank you once again for your wonderful feedback, and stay safe!
