MoonpodReviews of moonpod.co

Response from MoonpodMay 21, 2022

Hi R P, and thank you for your input about the shipment and delivery of the new Moon Pod 4D Pillow. We also apologize for the delay and inconveniences here -- and while we regret that you feel this way, we appreciate you taking the time to provide us with your feedback. Please know that our ears are always open to customer feedback, as it will help us gain insight into how other customers feel. Rest assured, we will take this into consideration in order to improve our work at Moon Pod. Once again, we apologize for the inconvenience here, and we thank you for all the patience and understanding you've shown on this matter! And should you need anything else, please feel free to reach out to us anytime.

Response from MoonpodMay 17, 2022

Hi Alex, and thank you for your feedback. And while we regret that you feel this way about the Moon Pod's Return Policy, we appreciate you taking the time to provide us with your feedback. Please know that our ears are always open to customer feedback, as it will help us gain insight into how other customers feel. Rest assured, we will take this into consideration in order to improve our work at Moon Pod. Thank you once again for your input, and for anything else, feel free to reach out to us anytime.

Response from MoonpodMay 10, 2022

Hi Beth, and thank you for your inputs! First of all, we appreciate your feedback regarding the shipment and delivery of the new Moon Pod 4D Pillow. Please know that we did not intend to be further delayed with the deliveries, as we and our carrier USPS did not anticipate the very high volume of orders we will receive for this new item. USPS is overwhelmed with the high volume of deliverables, thus the delay. But rest assured, our team and carrier are doing their very best, to ship and deliver all orders as quickly as they could! And we also appreciate your feedback regarding the new 4D Pillow -- please know as well that our ears are always open to customer feedback, as it will help us gain insight into how customers feel about our products. Rest assured, we will take this into consideration in order to improve our work at Moon Pod. Once again, we apologize for the delays and inconveniences here, and we thank you as well for all your inputs. And as always, feel free to reach out to us anytime you have concerns with your order.

Response from MoonpodApr 29, 2022

Hi Julie, first of all, thank you for your input! And we also apologize for any inconvenience here! Please feel free to reach out to us via chat or email on our website: https://www.moonpod.co/pages/faq, or you may also give us a call at 888-910-9945. Our phone support is available from Fridays to Tuesdays, from 11am ET to 3pm ET. We apologize again for any inconvenience here, and we thank you as well for your understanding. Thank you once again for feedback, and as always, stay safe!

Response from MoonpodApr 29, 2022

Hi Lisa, and thank you for your feedback, and we're truly sorry for the delay and inconvenience here! Here at Moon Pod, it is our goal to provide the best customer experience we can to all customers -- and we're truly sorry that we are unable to resolve your concern as quickly as we want to. We did not intend not to send you the refill beads right away, and that we were not able to check that is currently backordered. Although we try our best to maintain 100% accuracy with inventory, there are rare occasions when we experience an inventory error. However, we assure you that as soon as we have the refill beads available, we will send them to you as soon as possible! Thank you once again for your feedback on this matter, and for anything else, feel free to reach out to us anytime and stay safe!

Response from MoonpodApr 20, 2022

Hi Jes, first of all, thank you for your input. And while we regret that you feel this way about Moon Pod, we appreciate you taking the time to provide us with your feedback -- please know that our ears are always open to customer feedback, as it will help us gain insight into how other customers feel. Rest assured, we will take this into consideration in order to improve our work at Moon Pod. And although we appreciate your feedback on how the Moon Pod was introduced, we're also sorry to hear about this; in order for us to further assist you with your concern, please feel free to reach out to us via chat or email on our website: https://www.moonpod.co/pages/faq or you may also call us at 888-910-9945. Our phone line is available from Friday to Tuesday, from 11am to 3pm ET. Thank you once again for your input, and stay safe!

Response from MoonpodApr 4, 2022

Hi Kathie and thank you for your input. And, while we regret that you feel this way about Moon Pod, we appreciate you taking the time to provide us with your feedback. Please know that our ears are always open to customer feedback, as it will help us gain insight into how other customers feel. Rest assured, we will take this into consideration in order to improve our work at Moon Pod. Thank you once again for considering the Moon Pod, and for anything else, feel free to reach out to us via chat or email on our website. Stay safe!

Response from MoonpodMar 29, 2022

Hi Keith, and thank you for your input! And, while we regret that you feel this way about Moon Pod, we appreciate you taking the time to provide us with your feedback on how the product was delivered to you, as well as posting reviews on our website -- please know that our ears are always open to customer feedback, as it will help us gain insight into how other customers feel. We'll look into this and rest assured, we will take this into consideration in order to improve our work at Moon Pod. And should you need further assistance with your product, please feel free to reach out to us via chat or email on our website. Thank you once again for feedback!