MoonpodReviews of moonpod.co

Bloody terrible. It doesn't work. Received it in April. The charging cable didn't fit in the charging socket... it fell out so it couldn't charge. A new charger was sent Mid May. Still doesn't fit. No charger. No charge. Then they send a battery. I received on 27/8/24. Pointless....I can't charge the battery. So tonight they are going to send me a new "host". what the hell is that? 32 emails later... and no working vaccuum since April. I have repeatedly asked for a refund, but that request is neither mentioned or acknowledged. DO NOT BUY THIS GARBAGE

Worst customer service ever! Product was ordered on the 15 Aug and due to be delivered on 26 Aug. Delivery service delivered to a completely wrong address. So I contacted them as well as MoonPod. This is the response “Dear Customer, Thank you for choosing our products and being satisfied with our services. We are sorry to learn that you have not received the goods we sent, but according to our records and logistics information, your package has been successfully signed for.” How is it my job to follow up their courier who delivered to the wrong address! What service, what product! I just keep getting told to check my mailbox for an attempted delivery note. There is nothing because the courier did NOT even come into my estate! Multiple emails and it’s the same response check your mailbox! They clearly do not read the emails at all! Not a great start of a product that I have yet to receive! Absolutely terrible customer service. After weeks of back and forth Couriers Please finally had and answer for me and that they had last the my parcel. I forwarded the information to MoonPod to which it was still not good enough. What sort of business makes the customer follow up their courier service. You are the business you should be sorting it out. They have done nothing on their part and made me do everything! They finally accepted the fact that the parcel was lost and said I could get a refund or a new product. I’m sorry but with that disgusting service why would I want anything to do with them. So I asked for a full refund, then they have to audacity to charge me a 15% cancelation fee! How dare they! You made me do all the work to prove to you that I was not lying and that the courier company that you use lost my parcel and now you want to charge me! Absolutely disgusting and disgraceful how you treat customers! ZERO CUSTOMER SERVICE SKILLS. It’s like talking to robots with no comprehension of what is actually happening! The response to my review just shows how little they care.

The one star review is to highlight the company MoonPod UK that sells vacuum cleaners that are not fit for purpose, are a fraudulent company who have no base or website in the UK. This company is different from the site you are reading my review on Moonpod beanbags (this site). If you have been stung by MoonPod UK or are waiting for an order DO NOT ACCEPT DELIVERY REPORT THEM AND CLAIM A REFUND VIA YOUR BANK. JOY at MoodPod customer support does not care and is probably AI.

LOL, see standard response below 😂 Proves my point 🙄 service must have changed in last year......my experience was the total opposite to that below, refusing to cancel order and refund money stating already sent when tracking information proves otherwise awaiting delivery and trying to return with what looks like no assurance of getting refund!!! I placed an order this morning, which I should’ve given more thought to. After a few hours I contacted moon pod, owning my error and asking them to cancel my order. Because the only means of contact is email, I was getting more and more concerned as time passed. No need! I did indeed hear back via email and everything had been taken care of. The order was canceled and my credit card was reversed. Absolutely no problem. I really appreciate this level of customer service especially when it was my mistake. Date of experience: 28 June 2023

This company has a woman as part of their customer services called "joy", never has a woman been so poorly named. I have asked for a return address as the product is worse than the hoover I was replacing it with. It has been wrapped up and I await still an address to return it to. There is no phone contact, or address, you really should be careful, or you too will end up in my position, just about to contact Trading Standards.

Bought the mattress topper. Used for 20 days and didn’t get one nights sleep. No padding and a total rip off. Return policy is a joke. Save your money!! Do NOT buy!! Update: The reply from Moonpod below is ridiculous. I DID email them for assistance and they basically told me to pound salt. The false advertising and misleading marketing should be illegal. Bait and switch! Order 1291699!

If I could give no stars I would... they are a dishonest company from China who falsify reviews and will not allow returns, even though their online policy allows for returns. Absolute crooks... do not send them your money!!! I have been messaging for almost 3 weeks, and Im no further ahead with the return... SCAM SCAM SCAM

I am so disappointed with Moon Pod as a company, in their products, and customer support. I purchased two Moon Pod chairs for our game room. Immediately after they came out of the box, they seemed somewhat "flat" - but we gave them a try. Each time we sit on them, we sink to the floor - it's nothing but the cover fabric between us and the floor. I contacted Moon Pod for support - hoping for either a replacement insert or additional filling. I received the run around - I was referred to Wayfair for help, since that's where I purchased them. Wayfair referred me to Moon Pod as it is a quality/warranty issue, not an order/shipping issue. Moon Pod straight up refused to provide any warranty assistance because I purchased from Wayfair (no real reason why, I was ordering other things from Wayfair and saw them so I stuck them in my cart) - despite their choosing to partner with Amazon, Wayfair, etc. to sell their products. They refused to contact me by phone, instead requiring me to go back and forth via their chat - which they only replied with canned, unhelpful responses. Refused to provide me with two courtesy refills - instead they wanted me to purchase them for $19 each - which begs the question, if the chairs are so great and top quality, why do you need to sell refills? I would rather have worthless bean bag chairs than give such a sketchy, unhelpful company more of my money for chairs that already cost me hundreds of dollars. I don't recommend buying these - either from Moon Pod directly or from a reseller. The quality simply doesn't match the price.