Milind P.
Deceptive and Disappointing - to say the least!
Date: 12/16/2024: I just read the answer from Moonpod. Such a non-answer, answer. If you are going to reply in a public forum at least try to read and understand the issue before replying. Not surprisingly - disappointing! Original: I had high expectations for Moonpod, as they do an excellent job marketing their product. However, I was completely disappointed with my experience. Customer service seems to be run entirely by "Ron," and every time I reach out, I receive a passive-aggressive response from him. There's also only messaging available—no phone number to call! I ordered a Moonpod on Thanksgiving night, and shortly after, I experienced some buyer's remorse because of the high price compared to competitors. I sent a message overnight requesting to cancel my order. Instead of canceling, they offered an additional $10 discount and shipped the product anyway, which was frustrating. When the product arrived a few days later, I opened it to find that the instructions indicated there should be two bean bags, but I only received one. I contacted Ron again, and he informed me that I needed to order the duo product, which I couldn't find on their website. When I asked about returning it, I was faced with a hefty 20% restocking fee. The product itself is disappointing. You sink into it, and it's practically useless without the crescent pillow. While their website shows happy faces enjoying the single bean bag product, the reality is quite different. Overall, my experience with Moonpod has been ridiculously disappointing and discouraging. I will never purchase from them again.
Response from MoonpodDec 14, 2024
Hi Milind, and we appreciate your input about the service our team has provided. And while we regret that you feel this way about Moon Pod, we appreciate you taking the time to provide us with your feedback. Please know that our ears are always open to customer feedback, as it will help us gain insight into how other customers feel. Rest assured, we will take this into consideration in order to improve our work at Moon Pod. However, should you need further assistance, please know that you may always reach out to us via chat on our website: moonpod.co or via email to [email protected]. We appreciate your input, and we thank you for your consideration of the Moon Pod.