MoonpodReviews of moonpod.co

Response from MoonpodSep 3, 2021

Hi Jim, thank you first of all for your support on the Moon Pod! We appreciate your feedback as well, and again, we apologize for the delay with our replacement fills! However, we already have these back in stock and we are now fulfilling these requests in the order they were received. You will soon receive an email from us about this, or you may also reach out again to us via [email protected].

Response from MoonpodSep 6, 2021

Hi Kristie, thank you for your input, and we apologize for the delays and inconvenience you had with your order! We also apologize for any delays with the resolution, but as we have assured you, we have already resolved this and we're glad to know that you are enjoying your order! And should you need anything else, please feel free to reach out to us anytime! Thank you once again for your support on the Moon Pod!

Response from MoonpodSep 8, 2021

Hi Lorrianne, we appreciate your feedback, and we apologize for the delays and any inconvenience you had with the return process. We did not receive the notification right away from our receiving team, that your package is already back in our warehouse, thus the delay. But as soon as we received the confirmation, we went ahead and processed the refund. We're sorry again about this, and we thank you as well for considering the Moon Pod. Stay safe!

Response from MoonpodSep 8, 2021

Hi Tab, we appreciate your feedback! Please know that our ears are always open to customer feedback, as it will help us gain insight into how other customers feel. Also, the firmness of the Moon Pod will definitely loosen up over time. And the fact that they are hard now will increase the longevity of the product -- this was a conscious decision by the product team to ensure the product lasted as long as possible. Thank you once again for your support, and stay safe!

Response from MoonpodSep 9, 2021

Hi Rick, we appreciate your input. And while we regret that you feel this way about Moon Pod, we appreciate you taking the time to provide us with your candid feedback. Please know that our ears are always open to customer feedback, as it will help us gain insight into how other customers feel. Rest assured, we will take this into consideration in order to improve our work at Moon Pod. And again, feel free to reach out to us via chat or email anytime on our website https://www.moonpod.co, so we can further assist you with your Moon Pod.

Response from MoonpodSep 9, 2021

Hi Bog, we appreciate your input about the return process, as well as your feedback with how the product was introduced! However, the firmness of the Moon Pod will definitely loosen up over time, and the fact that they are hard will increase its longevity. This was a conscious decision by the product team to ensure the Moon Pod lasted as long as possible. As for our return procedures, kindly note that we follow our return policy found on our FAQ page: https://www.moonpod.co/pages/faq. Thank you once again for your feedback, and as always, feel free to reach out to us for any assistance you may need. Stay safe!

Response from MoonpodSep 13, 2021

Hi Ashley, we appreciate your feedback! And, while we regret that you feel this way about Moon Pod, we appreciate you taking the time to provide us with your candid feedback. The Moon Pod is filled with EPS (Expanded Polystyrene) beads which holds the structure of the product. And the outer and inner shells are a proprietary blend of fabrics similar to those found in everyday clothing (polyester, cotton, spandex). The inner shell is also a one-of-a-kind spandex blend, and the outer shell is a soft and stretchy, yet restrictive membrane made of a custom-designed fabric blend. And we offer a refund for a return -- to know more about our return policy, please feel free to check our website or this link: https://www.moonpod.co/pages/faq

Response from MoonpodSep 13, 2021

Hi Dean, we thank you for your input and we're sorry for any inconvenience here. And, while we regret that you feel this way about the Moon Pod's customer service, we appreciate you taking the time to provide us with your honest feedback. Please know that our ears are always open to customer feedback, as it will help us gain insight into how other customers feel. Rest assured, we will take this into consideration in order to improve our work at Moon Pod. Thank you once again for your input, and stay safe!