Rick
Great company to work with
When I placed my order with moon pod I was really excited to get a sake price. However the discount which was originally applied in my cart disappeared but I didn’t realize it when I finished the transaction. I reached out to moon pod unsure if they would honor the discount since the transaction had already gone through. Not only did they respond to my email quickly, but they graciously adjusted the price and honored the discount. They were quick to respond, easy to deal with, and remedied my problem. I left feeling they are a company of integrity. I can’t wait to get my moon pod!
Response from MoonpodDec 3, 2022
Hi Rick, first of all, thank you for your wonderful feedback! We appreciate your note, and we're glad to know that you are very satisfied with the service we provided when the discount was not applied to your order -- please know that here at Moon Pod, it is our goal to provide the best customer experience we can to all customers! Thank you once again for your amazing feedback and support of the Moon Pod! And for any other concerns, feel free to reach out to us anytime.