I bought a moon pod for my daughter this past year. She is very light weight. Within months the thing had totally sagged and the beads had lost their buoyancy. There is now about a foot of extra material flopping over the top with no beading inside it. I don’t think there was enough fill in there to begin with, as the bag never could fold up on its own without being propped up against a wall. I’m very disappointment in the quality of the product and feel ripped off.
Response from MoonpodOct 4, 2021
Hi Carole, we appreciate your feedback, and we're sorry to know about this!
Kindly allow us to further help you with your order -- would you please reach out to us via chat or email on our website: https://www.moonpod.co/pages/faq to further assist you with your concern? Or you may also call us at 888-910-9945. Our phone line is available from Fridays to Tuesdays, from 11am EST to 3pm EST. We hope to hear from you soon so we can help you with your order!
BV
Bunyada Vamnutjinda K.
Product does not last as advertised
I bought 2 moon pods, the foot rest, and the crescent last Nov. it’s been less than a year and every single item sagged so bad it is impossible to use them as we first got them then first 2 months. Read the website and it stated to wash the cover and reshaped. Nope, not working. I tried to refill the pod by trying to combine the filling of the 2 moon pods into 1 and it’s not even possible due to the way they designed the zipper. The filling went down so much each of the moon pods. The maximum weight of the users is 150 lb. This is so not what i expected when I spent upwards of $500 for their products.
Response from MoonpodOct 4, 2021
Hi Bunyada, first of all, thank you for all your support on the Moon Pod!
We appreciate your input and feedback, and we're sorry to know about this -- we'll work with you to correct this!
And to further assist you, please feel free to reach out to us via chat or email on our website: https://www.moonpod.co/pages/faq, or you may also call us at and our phone line is available from Friday to Tuesday, from 11am EST to 3pm EST.
BP
Brian P.
Garbage product and a straight up scam
Garbage product and a straight up scam. No returns for a reason. No way to call because they know they sold you garbage. Sent me a body pillow full of stuff they use to pad fragile shipping. I ordered what was supposed to be a large pod big enough for two people. No cover to the mini pillow they sent either.
Response from MoonpodOct 1, 2021
Hi Brian, we appreciate your feedback and we're sorry for any confusion or inconvenience here!
We see here that you placed an order for a Super Moon Pod, which is consists of two regular Moon Pod inner pods that you'll slide into a large sleeve (https://www.moonpod.co/products/super-moon-pod). And due to its size, this item is shipped and delivered in two separate packages for careful handling.
And we're also sorry to know if your order was delivered without a sleeve! Please feel free to reach out to us on our website: https://www.moonpod.co/products/moon-pod, or you may also call us at 888-910-9945. Our phone line is available from Fridays to Tuesdays, from 11am EST to 3pm EST.
KB
Kris B.
BUYER BEWARE
Ordering on line is quick and easy. However, once you push the button you’re stuck. Customer service nonexistent. They will refuse to cancel an order or notify Fed Ex to return merchandise that they falsely claim is “in transit.” Moon Pod.com is useless and their so-called customer service phone number has “business closed” recording. Be warned. You are on your own if you choose to buy anything from this company.
Response from MoonpodSep 30, 2021
Hi Kris, we appreciate your input and we're sorry for any confusion or inconvenience here -- we process a cancellation once a customer requests for it. However, in order for us to process an order cancellation or an order modification, we would need to reach out first to our fulfillment team to request to cancel the shipment of an order on their end.
Once the shipment has been cancelled on their end, our system will then allow us to process an order cancellation/order modification.
But please note as well that our team is working hard to process and ship all orders as quickly as we could. And once an order is picked, processed and shipped, we are unable to make changes or cancel an order.
We do however, have options, should this be the case.
And to further help you with this, you may chat with us on our website https://www.moonpod.co/ or email us at [email protected]. You may also call us at 888-910-9945, and our phone line is available from Fridays to Tuesdays, 11AM to 3PM ET so we can further assist you.
Thank you once more for your input, and we appreciate your patience and understanding on this matter.
CS
Christine S.
Ordered two bags and one foot rest
Ordered two bags and one foot rest. One of the covers for the bags wasn’t in the shipment. When I emailed customer service I got an automated response that did not address the issue (one cover missing). They responded by saying to take a picture. Hmmm..take a picture of a missing cover? I tried to respond again and got the exact same automated response as the first time. Horrible customer service and would not recommend. This is still not resolved.
Response from MoonpodSep 27, 2021
Hi Christine, first of all, thank you for your support on the Moon Pod!
We appreciate your feedback regarding your order and our service, and we're sorry to know about this! Rest assured, we will take note of this in order to improve our work at Moon Pod.
As for the missing cover -- and once more, we sincerely apologize for this warehouse accident, we will correct this for you and request to send you a replacement sleeve as soon as possible! We will email you again about this, to send you the replacement.
We apologize once more for any inconvenience here, and we thank you very much for your patience and understanding on this matter.
KR
Karla R.
Took my money and no moon pod!
Took my money and no moon pod!
Filed a claim with PayPal and they said my claim was denied because shipper provided them with a tracking number and said order was delivered. Well no it wasn't! This is a scam stay away. This should be no stars at all but you have to click one to continue with review
Response from MoonpodSep 20, 2021
Hi Karla, we appreciate your feedback and we're sorry for any inconvenience here -- allow us to further assist you with this!
Please reach out to us via chat or email at [email protected], or you may also call us at 888-910-9945. Our phone line is available from Friday to Tuesday, from 11am EST to 3pm EST.
We hope to hear from you soon, so we can further assist you with your concern!
OC
Oct
When you first get the Moonpod
When you first get the Moonpod, it is great. Then you sit on it a few times, and it goes flat - just like any other beanbag. I regret this purchase more than any other in recent memory. It's a JOKE. The product is good for the short time it lasts, but don't be fooled. It's not worth $30, let alone $300.
Response from MoonpodSep 20, 2021
Hello Oct, first of all, we would like to thank you for your input.
And, while we regret that you feel this way about Moon Pod, we appreciate you taking the time to provide us with your feedback. Please know that our ears are always open to customer feedback, as it will help us gain insight into how other customers feel. Rest assured, we will take this into consideration in order to improve our work at Moon Pod.
And in order for us to better assist you with your Moon Pod product, please feel free to reach out to us via chat or email: https://www.moonpod.co/pages/faq, or you may also call us at 888-910-9945. Our phone line is available from Friday to Tuesday, from 11am EST to 3pm EST.
SK
sun K.
Sketchy company, horrible customer service
Hi Moon Pod! love the fake sincerity and apologies! I reached out to you multiple times about canceling the order and you ignored me until it shipped. You had almost 2 days. Thank you for finally replying to my email after the products shipped, that really helped in this situation! I had the absolute pleasure of reaching out to Fedex myself to put a stop on the shipment while in transit because you were too busy emailing me excuses that you couldn't do it. yay! now this is top-notch service... To add, the Fedex representative said the sender is the only party permitted to stop shipment in transit and all they needed was for the sender to call them and confirm. Of course after I notified you about this...you did your absolute best to do nothing...Thank you for this experience, I'm glad I cancelled my order and i'm looking forward to my full refund.
Response from MoonpodSep 16, 2021
Hi Sun, first of all, we thank you for considering the Moon Pod!
We also appreciate your feedback on this scenario -- please know that our ears are always open to customer feedback, as it will help us gain insight into how other customers feel. Rest assured, we will take this into consideration in order to improve our work at Moon Pod.
As for the cancellation process, we also apologize for the confusion and any inconvenience here! We understand your concern however, once an order is placed on our website, the information goes automatically to our processing team. For cancellation requests, we would need to request first to our processing team to cancel the shipment (queue), in order for us to process the order cancellation and refund. If the queue is not cancelled, our system does not permit us to do a refund.
As for the delay with processing the request, we're also sorry about this. Our team is doing their very best to process and ship all orders as quickly as they could, thus a delay in checking some of our requests as representatives. There are no words to explain how sorry we are about this, but if in any case an order requested to be cancelled has shipped, we do have ways to have this returned back to our warehouse, so we can proceed with a refund.
Please feel free to reach out to us again about your concern, and we'll do everything we can to resolve this!
Thank you once again for your feedback and understanding!
