MoonpodReviews of moonpod.co

Thankfully I had the opportunity to “chat” with someone at moonpod before handing over $400 on a Christmas gift for my husband. He has back issues and I was hoping the moonpood would be helpful for him. Here is why I will not be buying a moonpod: 1. 14 day return policy, even during the holidays when you are buying gifts. 2. No place to “try it before you buy it” 3. 20% restocking fee if you return it even during the return window. 4. Soooo many 1 star reviews. I think I’ll go buy a cheap beanbag and overfill it and save myself $400. Come on MoonPod, your cost on these things is nearly nothing and you can’t be more flexible when providing customer service. Good luck with that business model.

It is a beanbag. Nothing special. Any beanbag you buy at Wal-Mart is just as comfortable. I had much higher hopes for this $400 bag, but my $50 Big Joe bag is better; I can sit in it and stand up easily, without having to roll onto the floor like a turtle on its back. Also the material is pretty flimsy, not durable, and tears pretty easily, so we made our own cover instead of paying an additional $100 For a replacement from monopod. For anyone looking for back and joint relief, this is NOT the chair for you. MAYBE, monopod should offer some kind of lifted base for it, so people don't have to struggle and roll onto the floor to get back up. My husband is building one so we don't have to deal with the horror and extra expense of returning this disappointment.

Moonpod is an absolute marketing scam with poor customer service. After purchasing the super moonpod, it was immediately evident that there is simply insufficient filling in their premiere item (super moonpod). You sink straight to the bottom and feel the “comfort” of a hard floor, with a thin fabric lining between yourself and the floor. The beads collect around you. The customer service is terrible; they were unable to send additional filler for 4-6 weeks, then they sent a small amount which made absolutely no difference and told me I can purchase more filler for an additional cost; that filler is currently on back order for 5-6 months. They refused to accommodate a return and were exceptionally rude when I asked for a refund, after being patient for months. This company probably has supply chain issues and probably has had to ration their bead filler. They also have a major customer support issue. I even tried to contact the CEO of the company, as I wish success to small companies like this, and desired a solution. I’m an average weight male (6’0” 180 pounds), but my girlfriend is very petite and complains of the same exact issue. I gave this company multiple opportunities to fix this situation, and they disappointed every time. Definitely do not order this; there have been many great reviews, but obviously the quality of this item has changed. Will be disputing this with my credit card and recycling this for sure! 10/23/21

This is a HORRIBLE product. It is nothing like they advertise on TV. You actually have to lean it up against a wall or the sofa to get it to bend into a chair, and it is impossible to GET OUT of it. It's even worse than the bean bag chairs I had as a kid in the 60s. This is why I will NEVER, EVER purchase anything from a TV ad again. I hate to say it, but this is why AMAZON is blowing away all the competition. They never argue with their customers, and if you have prime, returns are a snap. It has taken me 4 back and forth emails so far to try and get a return label and an RMA return number. AND I still don't have one yet. Also, they are charging me $40 for the return label, and ANOTHER $20 for a used cover because I sat in it. $60 lost from the $299 I spent on this piece of garbage. WHAT A RIP OFF!. I WOULD AVOID THIS COMPANY "MOON POD".CO like the plague. TERRIBLE product, TERRIBLE return policy, and TERRIBLE customer service. (NO PHONE NUMBER AVAILABLE on any of the paperwork or website. Gee, I wonder why? Oh and by the way, they advertise "easy returns". What a joke.... I wish they had a ZERO star rating. They don't even deserve ONE star. Watch them respond right away below in their cheesy BLUE box... Another apology generated from a computer no doubt. Snakes

I tried a Moonpod at a friend's house in North Carolina; it was not good and not comfortable for me; in the meantime, I had already ordered one. Shortly after it arrived, I contacted Moonpod.co and asked for my money back; I still have not heard from them.

I will chalk this up to being swayed by a modern day snake oil salesman. I actually purchased the chair pod, lunar lift for the feet and the crescent. Are all of the individuals in your ads little people, because I'm only 5'8" and completely overwhelmed the chair. I actually bought this for my wife as she is having issues with her back. This chair actually made it a bit worse. And to top it all off, you failed to include the pod cover in the original shipment. Sorry, but all things considered, 1 star is the best I can muster.

To mirror what others have said, the Moonpod is not a product that reflects how it is advertised. It is a bean bag, nothing more, nothing less. It does not lower your anxiety, and it is not similar to floatation therapy. If you go to target and sit on any of their cheaper beanbags you will get 90% of the same experience Moonpod offers. The $60 restocking fee probably covers their material cost, so even if you return the product, they at least break even. Stay away.

Not for me. No different than the bean bag from the 1970’s. Returned.